Hotel Operations Manager

Aimbridge; Pembury; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading hospitality company is seeking an Operations Manager responsible for implementing procedures, managing hotel operations, and enhancing guest experiences. The ideal candidate should have experience at the HOD level within hospitality, strong leadership skills, and a passion for service excellence. This role offers significant career advancement opportunities and involves working closely with various departments to ensure quality service and customer satisfaction.

Benefits

Industry leading training and development

Hotel discounts and benefits

Financial wellbeing support

Incentives for contributions

Qualifications

• Experience managing at HOD level within a hotel or hospitality venue.
• Experience within a major global brand is preferred.
• Ability to motivate and manage hotel team.
• Experience in creating and implementing successful strategies.
• Passion for providing exceptional guest experience.

Responsibilities

• Implement standard operating procedures across hotel departments.
• Contribute to strategic business plans and maximize revenue opportunities.
• Oversee hotel operations in absence of General Manager.
• Lead recruitment efforts and foster team development.
• Analyse guest feedback and implement action plans for improvement.

Skills

Strong leadership skills

Commercial acumen

Team development

Effective influencing skills

Guest experience focus

Job description

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions

A day in the life of…

As the Operations Manager, you will be responsible for implementing standard operating procedures across all hotel departments, ensuring effective performance management, contributing to the strategic business plan, maximizing revenue opportunities, and overseeing hotel operations in the absence of the General Manager. You will prioritise the customer experience by analysing guest feedback and implementing action plans. Collaborating with department heads, you will lead recruitment efforts, foster team development, and promote a culture of service excellence.

This role offers a significant opportunity for career advancement, including potential delegation of General Manager responsibilities and involvement in enhancing the daily guest experience.

What do we need from you?

• Experience and a successful track record of managing at HOD level within a hotel or hospitality venue, experience within a major global brand is preferred.
• Strong leadership skills: Our Operations Managers are strong leaders with the ability to motivate and manage our hotel team with extensive experience in creating and implementing strategies that drive success.
• You'll have extensive experience of working within structured team environment and able to demonstrate effective influencing skills.
• You'll be highly commercially driven, thinking like a customer but always acting like an owner.
• Highly motivated and enthusiastic and good team player.
• Experience managing a busy team to improve their performance through coaching and feedback, and create performance and development goals for colleagues, recognising good performance.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’

So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.