Hotel Operations Leader: Guest Experience & Growth

Radisson York -Hotel Management; York and North Yorkshire; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading hotel group is seeking an Operations Manager to join their team in York. The role involves balancing strategic goals with guest satisfaction, collaborating with department heads, and managing hotel operations. Ideal candidates should display flexibility, attention to detail, and strong communication skills, while those with prior experience are preferred. This position offers opportunities for growth and development in a dynamic and engaging environment, with a strong focus on creating memorable moments for guests.

Benefits

Special rates for team members

Development offers and training programs

Contributory pension scheme

Complimentary meal on duty

Access to Employee Assistance Programme

33 days holiday for full-time team members

Free leisure facilities access

Qualifications

• Experience in a similar position is beneficial but not essential.
• Strong verbal communication skills.
• Passionate about creating extraordinary service.

Responsibilities

• Balance executing the masterplan with strategic focus on guest experience.
• Work with Heads of Department to maximize business opportunities.
• Ensure guest satisfaction and smooth running of the hotel.

Skills

Flexibility

Problem-solving

Teamwork

Communication skills

Attention to detail

Job description

A leading hotel group is seeking an Operations Manager to join their team in York. The role involves balancing strategic goals with guest satisfaction, collaborating with department heads, and managing hotel operations. Ideal candidates should display flexibility, attention to detail, and strong communication skills, while those with prior experience are preferred. This position offers opportunities for growth and development in a dynamic and engaging environment, with a strong focus on creating memorable moments for guests.