Hotel Manager: Lead Team & Guest Experience with 20% Bonus

Atlas Hotels; Folkestone; On-site; GBP 40,000 - 49,000; Full time

Job summary

A leading hotel group in Folkestone is seeking an experienced Hotel Manager to lead their team at the Holiday Inn Express. The role involves ensuring excellent guest experiences, managing hotel operations, and developing talent within the team. The ideal candidate has substantial hotel management experience and strong leadership skills. Join us to drive success and create a rewarding work environment.

Benefits

Discounted hotel stays

Employee discount on food and drinks

Annual bonus for tenure

Employee of the Quarter program

Health plan benefits

Access to discount platform

Free counselling and wellness support

Auto-enrolment pension scheme

Referral bonus

Performance-related bonus

Free meals when on shift

Qualifications

• Experience in fast-paced customer-facing service environment.
• Ability to manage costs and achieve personal objectives.
• Experience with standard operating procedures.
• Leading operational teams with various skills.
• Coaching Team Members effectively.

Responsibilities

• Drive team performance and retention.
• Communicate hotel targets and values.
• Nurture a learning culture within the hotel.
• Recruit and onboard new Team Members.
• Manage performance and recognize achievements.
• Ensure compliance with company procedures.
• Create excellent guest experiences.

Skills

Leadership skills

Engaging style

Employee engagement skills

Emotional intelligence

Effective communication

Organisational skills

Customer service skills

Continuous improvement

Job description

A leading hotel group in Folkestone is seeking an experienced Hotel Manager to lead their team at the Holiday Inn Express. The role involves ensuring excellent guest experiences, managing hotel operations, and developing talent within the team. The ideal candidate has substantial hotel management experience and strong leadership skills. Join us to drive success and create a rewarding work environment.