Hotel Guest Service Manager

Accor; Barnsley; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading hospitality group in Barnsley is looking for Guest Service Managers to support front office operations and enhance guest experiences. These part-time roles offer competitive salaries of up to £12.70 per hour and include various benefits such as a birthday day off, hotel discounts, and complimentary meals during shifts. Ideal candidates will have strong customer service skills and experience in similar roles.

Benefits

Birthday day off

Workplace pension

Sick pay

Cycle-to-work scheme

Hotel discounts

Complimentary meals during shift

Qualifications

• Two years of experience in a similar role, ideally within a branded property.
• Approachable, outgoing personality.

Responsibilities

• Contribute to front office operations.
• Lead and support the Reception team to meet KPIs.
• Be hands-on across the bar, restaurant, and conference facilities.

Skills

Customer service skills

Familiarity with PMS systems

Leadership and team support

Tools

Opera

Job description

Overview

Two Guest Service Manager positions at ibis Styles Barnsley. Part-time roles, 24 or 16 hours per week, with a competitive salary of up to £12.70 per hour and a range of benefits including a birthday day off, workplace pension, sick pay, cycle-to-work scheme, hotel discounts, and complimentary meals during your shift.

Responsibilities

• Contribute to front office operations and be familiar with PMS systems, such as Opera.
• Lead and support the Reception team to meet KPIs while delivering exceptional guest experiences.
• Be hands-on across the bar, restaurant, and conference facilities as needed to ensure guests have an amazing time.

Qualifications

• Two years of experience in a similar role, ideally within a branded property.
• Approachable, outgoing personality with strong customer service skills.

Benefits

Salary up to £12.70 per hour (part-time), plus benefits described above.

About Accor / Diversity & Inclusion

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We are a global hospitality leader and welcome you as you are. Discover life at Accor and visit https://careers.accor.com