Hotel Front Office Host

Chessington World of Adventures Resort; Ewell; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading theme park resort in Ewell is seeking Hotel Front Office Hosts to be the face of their hotels. In this role, you will welcome guests, assist with check-ins/check-outs, and ensure a high standard of service. Ideal candidates have a positive attitude and enjoy working in a team. This position offers a competitive hourly rate and various benefits, including discounts and free attraction tickets.

Benefits

A competitive hourly rate

Discounts on over 1000 retailers

25% discount on on-site shops

40% discount on Lego

Merlin Magic Pass for free attraction tickets

Ongoing training and development

Qualifications

• Enjoy working as part of a team to deliver an amazing experience to guests.

Responsibilities

• Check-in/check-out guests warmly and efficiently.
• Resolve guest queries and feedback to promote return visits.
• Maintain high cleaning standards and report hazards.

Skills

Positive attitude

Teamwork

Fast-paced environment adaptability

Customer service

Job description

What you'll bring to the team

Location: Chessington World of Adventures Resort, KT9 2NE

Hours: Shifts cover hours between 6.50am to 10pm across a 7 day rota.

Advert closing date: 26th September 2025

please note we reserve the right to close applications early if we receive a high volume of quality applications. We would therefore recommend that you submit your application as soon as possible.

Here at Chessington World of Adventures our 2025 season is in full swing, and we are recruiting for Hotel Front Office Hosts to join the team!

As a front office host, you will be the face of our hotels and the first point of contact for our guests, ensuring they are given a warm welcome and goodbye on arrival and when heading home or to the park. You will be responsible for checking-in/checking-out guests, ensuring they are given all the required information they need, showing enthusiasm while being proactive going above and beyond for guests to make sure they have the best possible experience.

Day to day your role will include, but is not limited to:

• Resolving guest enquires and feedback to the best of your ability to a high standard promoting return visits
• Confidently answering telephone enquires quickly and efficiently and taking advantage of upselling opportunities
• Helping maintain the hotel by keeping high cleaning standards, reporting and removing hazards and highlighting potential improvements

Fixed term contract to November 2025. Working weekends and bank holidays as required.

Qualifications & Experience

All we need you to come with is the right positive attitude, enjoy working as part of a team and in a fast-paced environment, and be able to deliver an amazing experience to our Guests!

Benefits

• A competitive hourly rate
• Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants, and travel
• 25% discount in our on-site retail shops and restaurants
• 40% discount on Lego
• Merlin Magic Pass - 20 free tickets for you, your family, and friends to enjoy all our Merlin Attractions across the world
• Ongoing training and development opportunities