Hotel - Duty Manager

Premier Inn; Penrith; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel chain in Penrith is seeking a Duty Manager to lead a high-performing team. Responsibilities include managing hotel operations, ensuring safety standards, and delivering exceptional guest experiences. The ideal candidate should have prior leadership experience, particularly in retail or hospitality. Competitive pay, permanent contract, and excellent career progression opportunities are offered.

Benefits

60% off Premier Inn rooms

25% off meals in Whitbread Restaurants

Company pension

Discounts on various services

Qualifications

• Experience leading teams in retail or a similar environment.
• Ability to deliver outstanding customer experiences.
• Skills to inspire and manage a team effectively.

Responsibilities

• Manage a high-performing team to ensure smooth hotel operations.
• Ensure health & safety standards are met.
• Create an exceptional guest experience.

Skills

Leadership experience

Customer service skills

Communication skills

Organizational skills

Job description

Duty Manager - Premier Inn Penrith

Come and be a Duty Manager at Premier Inn in Cumbria.

Lead our dream team to make sure every aspect of our famous hotel experience is welcoming, safe, and brilliant.

If you’ve got experience in retail or other jobs where you have successfully led people before, then this role is perfect as your next step in management.

We’re looking for a dedicated professional who knows how to deliver outstanding customer experience and has the skills to inspire others.

Immediate start – with all leadership experience relevant and excellent progression opportunities.

Pay and Contract

Pay rate: Up to £13.36 per hour

Contract type: Permanent – we don’t do zero hours contracts!

Hours: 40 hours a week

Location: 2 Common Garden Square, Penrith CA11 7FG although you must be able to travel across Cumbria, own transport is required

Why you’ll love it here

• Training and support: At Premier Inn we do careers worth staying for, so from day one, you’ll receive a warm welcome and learn our simple administration system that will make your job easier. Plus, there's a clear career path within our business to help you grow.

• Whitbread Benefits Card: Enjoy up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants.

• Pension and saving schemes: Take advantage of our company pension and save-as-you-earn scheme.

• Discounts: Get discounts on shops, utility bills, travel, cinema trips, supermarkets, and more.

What you’ll do

Join our team at Premier Inn in the Lake District as a Duty Manager, where your proven leadership skills will be put to use managing a reliable, high‑performing team that ensures the smooth running of our hotel. If you’ve led a team in a retail environment, you’ll use your experience, excellent communication, and organisational skills to manage everything from health & safety standards to creating an exceptional guest experience.