Hospitality Supervisor

University of Bath; Clays End; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading UK educational institution seeks a Hospitality Supervisor for a part-time role of 30 hours per week. You will oversee a vibrant hospitality team, ensuring excellent customer service during events on campus. Key responsibilities include training staff, managing rosters, adhering to health and safety standards, and creating a first-class service experience. This role offers a great work-life balance with typical non-working weeks around Christmas and Easter.

Benefits

Campus Services New Starter Bonus (£1,000)

Refer a Friend Bonus

Qualifications

• Experience of supervising in a customer-focused environment.
• Knowledge of health and safety regulations and licensing laws.
• Ability to provide operational training to team members.

Responsibilities

• Training team members to ensure high service standards.
• Managing rosters and scheduling shifts.
• Adhering to financial regulations and health and safety standards.
• Setting up and providing a first-class service for events.

Skills

Supervisory skills

Customer service excellence

Teamwork

Calm under pressure

Job description

This role is eligible for the Campus Services New Starter Bonus* (£1,000) and Campus Services Refer a Friend bonus.

About the role

Join our vibrant West Hospitality team at the University of Bath as a Hospitality Supervisor. We provide a dynamic hospitality service delivering catering for meetings, events, and conferences across the University campus.

The ideal candidate will have excellent organisational skills, ensuring all deliveries are prepared and dispatched on time to multiple campus locations throughout the day. You’ll supervise and work as part of a team to deliver outstanding service and maintain high standards. Teamwork is at the heart of everything we do, and the supervisor plays a key role in driving the success of the service.

Key Responsibilities

• Training team members
• Rota management
• Adhering to financial regulations and health and safety/food hygiene standards
• Opening and closing shifts
• Setting up and providing a first-class service for catering events and functions

The role will be supported by junior staff who you will supervise and guide as well as by on-site managers who will promote your own personal development and growth. Full role details are included in the job description.

This term-time role is 30 hours per week, working 42 weeks of the year. Typical non-working weeks would be based around Christmas, Easter, and August – giving you a great work-life balance.

About you

We’re looking for someone who:

• Has experience of supervising and excellent standards of customer service in a customer-focused environment
• Can provide team members with operational training
• Has knowledge of relevant health and safety regulations and licensing laws
• Works well as part of a team and can remain calm under pressure during peak periods

Further information

This role is offered on a part time basis, working 30 hours per week.

For an informal discussion about the role please contact Sarah Stevens (Deputy Hospitality Operations Manager) on [e-mail], however please ensure that you submit your application through the university website.

Campus Services New Starter bonus*. In addition to the great benefits Campus Services’ offers, we can offer you a £1,000 bonus. This is payable the month after successfully passing your six months’ probation. Please note this bonus is pro‑rata for part‑time positions.

This role is also eligible for the Campus Services Refer a Friend bonus*. If a University staff member has ‘referred’ you to apply for this vacancy they may be eligible for a bonus. Please ensure when applying you select ‘Campus Services Employee Referral’ when answering the question ‘Where did you learn of this job?' and email [e-mail] the name of the person who referred you.

Both bonuses are subject to terms and conditions.