Hospitality Service Manager

Hallmark Care Homes; Girton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury care home provider is seeking a Hospitality Services Manager to ensure exceptional hospitality services within their care home. This role requires strong leadership skills, financial management experience, and a relevant degree in Hotel Management. The ideal candidate will inspire a team to uphold high standards of service while fostering positive resident relationships. Attractive rewards and a supportive work environment are offered.

Benefits

Competitive salary

Training and development opportunities

Pension and life assurance

Healthcare options

Employee rewards and discounts

Qualifications

• Previous experience as a Hospitality Services Manager in the hospitality sector.
• Experience managing budgets and forecasting results.
• Ability to inspire and motivate a team.

Responsibilities

• Provide strong leadership and motivation to team members.
• Uphold environmental standards within the care home.
• Build relationships with residents and manage their expectations.

Skills

Leadership skills

Financial acumen

Exceptional communication

Education

Degree or diploma in Hotel Management

Job description

Overview

Join Our Team as a Hospitality Services Manager at Hallmark Luxury Care Homes!

Position: Hospitality Service Manager
Location: Arlington Manor Care Home
Type: Full Time
Salary: Competitive

At Hallmark Luxury Care Homes, we're dedicated to cherishing every moment and providing exceptional care that supports residents to live each day to the full. We believe in celebrating the privilege of aging and embracing it with open arms. Since our inception in 1997, we've been committed to delivering outstanding care across all our homes in England and Wales.

As a family-run provider, we understand the importance of nurturing relationships, and that's why our care revolves around family values. Each of our homes is equipped with innovative facilities and supported by a dedicated care team, ensuring a comfortable stay alongside the highest quality care available.

About the Role

Are you an experienced Hospitality Services Manager looking for a rewarding opportunity to make a positive impact in the lives of others? We invite you to join the Hallmark Care Homes family, where excellence and compassion are at the heart of everything we do.

As a Hospitality Services Manager, you'll play a pivotal role in ensuring the highest standard of hospitality services within our care home. Reporting to the General Manager, you'll use your expertise to supervise all aspects of hotel services, promoting a positive and supportive working environment for our team members.

Key Responsibilities

• Inspiring Leadership: Provide strong leadership, motivation, and inspiration to our team members, ensuring they deliver outstanding hospitality services in a safe and hygienic environment.
• Environmental Standards: Uphold environmental standards by coordinating between housekeeping, laundry, maintenance, and care teams.
• Resident Experience: Build relationships with residents, champion their experience, and manage their expectations by taking on board their feedback.
• Financial Management: Control costs and identify revenue opportunities to ensure effective budget management.
• Collaboration: Work closely with the chef and kitchen team to ensure restaurants are presented to a five-star standard and provide exceptional service.

What We're Looking For

• Experience: Previous experience as a Hospitality Services Manager within the hospitality sector (not necessarily healthcare).
• Qualifications: Degree or diploma in Hotel Management or equivalent.
• Financial Acumen: Experience managing budgets, revenue proposals, and forecasting results.
• Leadership Skills: Excellent leadership skills with the ability to inspire and motivate a team.
• Communication: Exceptional communication skills, both verbal and written.

Reap the Rewards

• Your dedication and hard work will be celebrated with a competitive salary, outstanding training and development opportunities, and a supportive work environment.
• Valued as our Greatest Asset: Be part of a values-driven company that puts people first.
• Skyrocket Your Career: Avail yourself of industry-leading training and development, propelling your career to new heights.
• Wellness Matters: Enjoy excellent benefits, including a pension, life assurance, and optional healthcare.
• Exclusive Perks: Embrace our rewards and discount scheme – Hallmark Rewards.
• Balance is Key: Experience a fulfilling work-life balance, nurturing your well-being.

If you're ready to join a team that values excellence, compassion, and innovation in hospitality services, apply now and become part of our inclusive and empowering community at Hallmark Luxury Care Homes!

Hallmark Luxury Care Homes is committed to promoting equal opportunities in employment and in the workplace and welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process. If there are additional options, you’d like to request in making your application, please send an email to [e-mail]