Hospitality Service Expert

LGH Hotels Management; Greater London; On-site; GBP 20,000 - 26,000; Full time

Job summary

A leading hospitality management company seeks candidates for a flexible role in hotel operations. The ideal candidate should have customer service experience and strong communication skills. Responsibilities include ensuring exceptional service across departments and adapting to various tasks. Benefits include employee discounts, wellbeing support, and free meals on duty. Join a dynamic team dedicated to providing excellent guest experiences at the Crowne Plaza London Heathrow and other locations.

Benefits

Employee discounts on hotel rates

Shopping discounts

Free legal & money advice

Free meals on duty

Free parking

Wellbeing support

Qualifications

• Experience in a customer-facing role, ideally in hospitality.
• Strong numeracy and literacy skills.
• Excellent oral and written communication skills.
• Attention to detail and ability to work under pressure.
• Flexible working hours and shifts.

Responsibilities

• Work across various hotel departments to ensure smooth operations.
• Provide top-notch service to guests.
• Adapt to different tasks and challenges as they arise.

Skills

Customer service experience

Numeracy and literacy

Communication skills

Problem-solving skills

Organisational skills

Flexibility in working hours

Understanding of English

Job description

The Opportunity

Join Our Team in a Truly Flexible Role!

Are you ready for a dynamic and versatile position? We're looking for someone to work across the entire hotel operation, stepping in wherever the business needs you—whether it's Reception, Conference & Events, Restaurant and Bar, or Housekeeping.

What You'll Do:

• Be Everywhere: Work multi-functionally across various departments, ensuring smooth operations and exceptional service.
• Deliver Excellence: Personally ensure our guests always receive top-notch service and that all aspects of the hotel are maintained and presented to the highest standard.
• Adapt and Thrive: Embrace the flexibility of the role, adapting to different tasks and challenges as they arise.

Why Join Us?

Be part of a team dedicated to providing exceptional guest experiences and maintaining the highest standards. If you're ready for a flexible and dynamic role, we want to hear from you!

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Ideal Candidate

• Proven experience of working in a customer facing role, such as F&B, reception, meeting & events, housekeeping etc. Ideally gained within the hospitality sector
• Excellent level of numeracy and literacy skills
• Excellent oral and written Communication skills
• Excellent problem-solving skills and attention to detail. With the ability to work under pressure
• Strong Organisation and Planning skills and the ability to prioritise appropriately.
• Fully flexible with working hours/shifts
• Possess a can-do attitude.
• Good understanding of the English language

Hotel

The Crowne Plaza London Heathrow hotel which has a total number of 465 bedrooms and located just off the M4 Motorway, only a 5-minute drive from Heathrow Airport.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.