Hospitality Operations Manager - Lead Guest Experience

Fonab Castle Hotel; Inverurie; On-site; GBP 35,000 - 50,000; Full time

Job summary

A hospitality organization is looking for an Operations Manager to oversee departmental operations and enhance guest experiences. The ideal candidate will have senior management experience in a quality hotel and a management degree or equivalent. Responsibilities include collaborating with departments, handling guest inquiries, and training staff, all aimed at exceeding guest expectations. Explore competitive salaries and benefits, while working in breathtaking locations across Scotland.

Benefits

Wagestream - Instant access to earned wages

Health and well-being rewards

Career Development opportunities

Employee recognition and reward scheme

Exclusive Discounts at hotels

Work in breathtaking locations

Qualifications

• Experience in a senior management position at a quality hotel.
• Strong understanding of PMS/POS systems.
• Ability to stay calm under pressure.

Responsibilities

• Oversee all departmental operations to ensure smooth hotel functioning.
• Collaborate closely with hotel departments to enhance guest experience.
• Handle guest inquiries and train staff.

Skills

Leadership

PMS/POS systems

High pressure multitasking

Education

Management degree or equivalent industry experience

Job description

A hospitality organization is looking for an Operations Manager to oversee departmental operations and enhance guest experiences. The ideal candidate will have senior management experience in a quality hotel and a management degree or equivalent. Responsibilities include collaborating with departments, handling guest inquiries, and training staff, all aimed at exceeding guest expectations. Explore competitive salaries and benefits, while working in breathtaking locations across Scotland.