Hospitality Operations Manager

Broughton Sanctuary; Broughton; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading retreat center in the UK is seeking a Hospitality Operations Manager to ensure exceptional services and efficient operations. Your responsibilities will include overseeing daily activities, managing budgets, and fostering a motivated team. Ideal candidates will have strong leadership skills and a passion for hospitality, along with experience in event planning. This role offers flexible working hours and professional development opportunities in a unique environment.

Benefits

Flexible working hours

Annual discretionary bonus and tips

Pension contribution

Complimentary access to wellbeing schedule

Subsidised food

Family & Friends discounts

Free parking

Qualifications

• Natural leader with a passion for hospitality and guest experience.
• Strong operational and organisational skills to oversee multiple aspects.
• Experience in event and retreat planning with attention to detail.

Responsibilities

• Oversee daily hospitality operations ensuring smooth guest services.
• Maintain high service standards for all retreats and events.
• Monitor budgets and manage the hospitality team effectively.

Skills

Leadership

Operational management

Communication

Event planning

Problem-solving

Team motivation

Job description

Broughton Sanctuary is one of the UK’s leading retreat and regeneration centres, set within 2,500 acres of stunning Yorkshire countryside. With a heritage stretching back over 1,000 years and a bold vision for the future, it is a truly unique and inspiring destination where people, nature, and enterprise come together.

As a centre for wellbeing, sustainability, and hospitality, Broughton offers luxurious stays, transformational retreats, unforgettable events, and immersive experiences that reconnect guests with themselves and the natural world.

As our Hospitality Operations Manager, you will play a vital role in ensuring that all hospitality operations run smoothly and efficiently. You will provide leadership, guidance, and support to the hospitality team, ensuring that every event, retreat, and guest stay at Broughton Sanctuary is an exceptional experience. From overseeing day-to-day operations to working on strategic growth projects, you’ll be at the heart of our hospitality offering.

Key Responsibilities

Operational

• Overseedaily hospitality operations, ensuring the smooth running of all areas, including guest services, housekeeping, food & beverage, and retreat experiences.
• Ensure that every event, retreat, and guest stay at Broughtonexceeds expectationsby maintaining the highest standards of service.
• Work closely with the heads of department to ensure seamless operations.
• Maintain a keen understanding ofguest satisfaction, addressing any concerns proactively and ensuring every guest has an extraordinary experience.
• Ensure all hospitality venues are always kept in an organised and operationally efficient state.
• Ensure all venues areguest-ready well in advanceof events and retreats, providing final quality checks.
• Support external auditors and ensurecompliance with all health and safety regulations, maintaining a safe and welcoming environment.
• Assist insales show-round visitsand work alongside the Business Development team to drive new bookings and commercial opportunities.
• Play a key role in thestrategy for business growth and development, working on projects that enhance the guest experience and improve operational efficiency.
• Create and implementstandard operating proceduresto ensure consistency, efficiency, and exceptional service across all hospitality areas.
• Act as a trusted point of contact forretreat enquiriesand respond in a timely and professional manner.
• Guide potential clients throughretreat design, advising on how they can make the most of all that Broughton Sanctuary has to offer.
• Providebriefings and updatesto the Commercial Director on proposed retreat designs and ongoing client support.

Managerial

• Monitor and manage budgets and expenses, ensuring financial targets are met and reporting on performance.
• Act as a key leader and support systemfor the hospitality team, providing clear guidance, training, and development opportunities.
• Supervise andmotivate staffto foster an empowered and engaged team, while also managing recruitment, performance evaluations, and staff retention.
• Organiseinspiring and fun social eventsfor staff, fostering a strong team culture aligned with Broughton’s ethos.
• Design and implement an engagingcultural onboarding processfor new staff, ensuring they feel welcomed and aligned with the Broughton values.
• Conductbiannual appraisalswith each team member, offering feedback and career development support.

Qualifications

• Anatural leaderwith a passion for hospitality and guest experience.
• Strongoperational and organisational skills, with the ability to oversee multiple aspects of hospitality.
• A confident and engaging communicator, able tomotivate and inspirea team.
• Experience inevent and retreat planning, with a keen eye for detail and excellence.
• A proactive and solutions-focused mindset, always looking for ways to enhance the guest experience.
• An ability to work collaboratively across departments, ensuring seamless operations and communication.
• A love forwellbeing, sustainability, and creating unique experiencesthat connect guests to Broughton’s values and purpose

Benefits

• Flexible working hours available
• Professional development opportunities.

• *Annual discretionary bonus and tips
• Pension contribution
• Complimentary Access to Sanctuary Wellbeing Schedule
• Subsidised food at Utopia Bistro
• Family & Friends discounts on Sanctuary stays and events

• Opportunity to work in a beautiful and unique environment
• Free parking