Hospitality Operations Lead - Guest Experience & Events

WSH Group; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading catering company is seeking a Deputy Hospitality Manager to oversee daily operations, enhance guest satisfaction, and manage team performance in Greater London. The ideal candidate will possess strong leadership skills, excellent customer service, and a passion for the hospitality industry. Responsibilities include budget management and ensuring compliance with hygiene standards. This is a full-time position with opportunities for career development.

Qualifications

• Proven experience in a high-volume, quality-focused environment.
• Strong leadership and interpersonal skills.
• Excellent communication and customer service skills.
• Financially and commercially astute.

Responsibilities

• Manage the hospitality team including hiring and training.
• Address and resolve guest complaints promptly.
• Oversee daily operations of hospitality services.
• Support budget management for hospitality operations.

Skills

Culinary Experience

Hospitality Management

Event Planning

Customer relationship management

Education

Intermediate Food Hygiene Certificate or above

Tools

Hospitality management software

Job description

A leading catering company is seeking a Deputy Hospitality Manager to oversee daily operations, enhance guest satisfaction, and manage team performance in Greater London. The ideal candidate will possess strong leadership skills, excellent customer service, and a passion for the hospitality industry. Responsibilities include budget management and ensuring compliance with hygiene standards. This is a full-time position with opportunities for career development.