Hospitality Operations Lead — Guest Experience & Efficiency

Restaurant Associates; Old Woking; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality provider in the UK is seeking an experienced Assistant Operations Manager to support the Operations Manager at their RHS Garden Wisley venue. This role focuses on managing daily operations, ensuring food quality and service standards align with client expectations. The ideal candidate will have a strong background in food service and team management, with a proactive approach to problem-solving and process improvement. Competitive benefits include annual leave, free meals, and wellness programs.

Benefits

20 days annual leave plus bank holidays

Free meals on duty

Free on-site parking

Exclusive travel discounts

Access to wellness, mindfulness, and fitness classes

Digital GP services

Up to 44% off cinema tickets

Contributory pension scheme

Career Pathways and MyLearning development programmes

Qualifications

• Proven experience managing high-performing teams across multiple sites.
• Demonstrated success in operational management roles.
• Strong background in food service or hospitality operations.
• IT and computer literate.

Responsibilities

• Provide leadership for food quality and guest experience.
• Ensure high-quality execution through effective communication.
• Identify opportunities for enhancement and implement improvements.
• Support robust auditing processes for compliance.
• Promote a customer-centric culture.
• Collaborate with the team to deliver innovative service models.

Skills

Team Management

Operational Management

Customer Service

Process Improvement

Tools

Digital Tools

Job description

A leading hospitality provider in the UK is seeking an experienced Assistant Operations Manager to support the Operations Manager at their RHS Garden Wisley venue. This role focuses on managing daily operations, ensuring food quality and service standards align with client expectations. The ideal candidate will have a strong background in food service and team management, with a proactive approach to problem-solving and process improvement. Competitive benefits include annual leave, free meals, and wellness programs.