Hospitality Manager - Match day

Sodexo Ltd; Nottingham; On-site; GBP 60,000 - 80,000; Part time

Job summary

A major food and facilities management company is seeking Hospitality Managers for Nottingham Forest Football Club. This role involves setting up hospitality for events, managing staff, and ensuring excellent guest experiences. Ideal candidates should have experience in hospitality, the ability to manage a team, and a passion for customer service. Flexible working hours for matchdays and events are available.

Benefits

Flexible working hours

Career progression opportunities

Qualifications

• A strong foundation in customer service is preferred.
• Experience in a hospitality, bar, or catering venue.
• Ability to manage and motivate a team.

Responsibilities

• Set up hospitality room before guests arrive.
• Deliver exceptional service and manage staff.
• Ensure adherence to food safety and health procedures.
• Assist guests and maintain satisfaction.
• Handle opening/closing procedures for hospitality area.

Skills

Experience in hospitality sector

Exceptional service delivery

Team management

Attention to detail

Excellent verbal communication

Job description

Overview

We’re experience makers. And food fanatics. We’re hiring Hospitality Managers to join the team at Nottingham Forest Football Club. Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we’ll give you all you need to thrive. Because at Sodexo Live! we’re so much more.

Be part of something greater. We currently have an opportunity for Hospitality Managers to join our team at Nottingham Forest Football Club. This opportunity is for the 2025/26 Football Season, with the chance to work on Matchdays and Non-matchdays. This is a great opportunity for driven individuals to succeed in a fast and innovative catering facility.

We are looking for outstanding customer-focused individuals to join a world-leading food and facilities management company, which can offer unrivalled opportunities for career progression. Ideally you will have worked within the hospitality sector and have a good foundation and knowledge of customer service.

If this is you, apply to join our team now.

Package Description

Hospitality Manager - Matchdays – £18.10 per hour. Flexible working – Match Days and Non-Match Days (C&E Events) which includes evening & weekend shifts.

Main Responsibilities

• Ensure allocated Hospitality room is set prior to guests arriving
• Ensure an in-depth staff brief prior to service
• Deliver exceptional service to our guests and manage staff
• Adhere to Food Safety and Health & Safety procedures
• Complete relevant documentation as required by the company
• Report staff potential to the fixed Hospitality management team to aid progression
• Assist guests with queries, resolve issues, and maintain a high level of guest satisfaction
• Lead and motivate a team, driving a great guest experience and maintaining high service standards
• Handle opening/closing procedures of the allocated Hospitality area
• Adhere to Food Allergens processes and procedures
• Adhere to Licensing Laws and company policies
• Demonstrate flexibility to changes and be willing to work in different rooms as required
• Ensure staff follow company policies and fulfil their roles

The Ideal Candidate

• Experience in a Hospitality, bar or catering venue
• Team player and confident in managing staff
• Quick learner
• Good attention to detail
• Passionate about delivering exceptional service and memorable experiences
• Excellent verbal communication skills
• Proactive and thrives in a fast-paced environment

About The Company

Sodexo Live!

We’re Experience Makers. We’re go-getters, fanatic foodies, and community pillars. At Sodexo Live! build a career where everyday is anything but normal. Our experiences are unique, and so are our people. Bring personality, your background, and your desire for delighting others. In return we’ll give you all you need to thrive. We belong to a team that feels like family, act with purpose and be inclusive, thrive in our career, while able to Be Live in the moment creating exceptional memories. After giving it all, you’ll return home knowing that you’ve played your part in creating a truly unforgettable moment. Because at Sodexo Live! we’re so much more.

Be part of something greater.

Why choose Sodexo Live! We believe in making every moment count for guests and team members. We take pride in crafting exceptional events at prestigious venues, offering opportunities to gain skills for a long-term career with an inclusive team that embraces the moment.

Globally Sodexo Live! contributes to events such as Royal Ascot, the Tour de France, the Rugby World Cup and venues like the Eiffel Tower Restaurants, Bateaux Parisiens, Yachts de Paris, the Royal Academy of Arts in London, the Museo del Prado in Madrid, the Hard Rock Stadium, the Scottish National Gallery, and the Hollywood Bowl in Los Angeles. Other venues in the UK include Fulham FC, the ACC Liverpool, and Edinburgh’s Signet Library.

Sodexo Live! is part of Sodexo, which provides catering, facilities management, employee benefits and personal home services to 100 million consumers daily in 56 countries. At Sodexo we focus on people’s essential needs to improve quality of life, believing the everyday matters and that day-by-day improvements have a big impact on individuals, society, and the planet.