Hospitality Manager (Care Home)

Kingsley Healthcare Group; Campsea Ashe; On-site; GBP 30,000; Full time

Job summary

A family-run care provider in the United Kingdom is seeking a Hospitality Manager to lead their hospitality operations. The role requires excellent communication and people management skills to provide residents with outstanding experiences. The ideal candidate will have experience in hospitality or care home environments and knowledge of health and safety regulations. This permanent position offers a competitive salary and opportunities for career development.

Benefits

Comprehensive induction and training programme

Opportunities for career development

Employee Assistance Programme

Blue Light Card Scheme

Loyalty Bonus of up to 5 additional holiday days

Referral bonus of up to £500

Coverage for full DBS disclosure

Qualifications

• Proven experience in a similar role in a care home, hotel, or hospitality environment.
• Knowledge of relevant laws and regulations like employment and health and safety legislation.

Responsibilities

• Oversee hospitality operations for residents.
• Ensure a ‘healthy living’ food service and engaging activities programme.
• Address maintenance issues for the facility.
• Manage hospitality budget and control costs.

Skills

Excellent communication skills

People management

Organisational skills

Time keeping

Job description

About The Company

At Kingsley Healthcare, we are more than just a care home group – we are a proud, family‑run business driven by a passion to make a meaningful difference in people’s lives every single day. Our dedicated teams transform care into a calling, delivering excellence with compassion, integrity, and respect.

As the UK’s only large care home provider to achieve B Corp certification, we continue to lead the sector in responsible, values‑driven care. In 2024 and again in 2025, we were honoured to be named Health Investor’s Residential Elderly Large Care Provider of the Year, a testament to our commitment to quality and innovation.

For eight consecutive years, we’ve been recognised among the Top 20 Large UK Care Home Groups by carehome.co.uk, reflecting consistently high standards and resident satisfaction. We are also proud to be a Real Living Wage employer, ensuring that the dedication of our team members is valued and fairly rewarded.

Our commitment to people‑first values has earned us outstanding workplace recognition, including a 4.7 rating on Glassdoor, a 4.5 rating on Indeed, and the No.1 ranking in the UK for wellbeing at work (Indeed’s Better Work Awards 2023).

If you're passionate about delivering exceptional care and want to be part of a forward‑thinking organisation that puts both its residents and people at the heart of everything it does, we’d love to hear from you.

About The Role

New year. New chapter. Build your future with Kingsley Healthcare.

If you’re ready for a fresh challenge with a Company who is forward thinking, progressive and cares about its staff.

As our Hospitality Manager, you will use your excellent people management and communication skills to provide our residents with an outstanding experience. Your role will encompass overseeing all aspects of our hospitality operations, from ensuring a ‘healthy living’ food service and an engaging activities programme, to making sure that housekeeping and maintenance operations are at the highest level.

If you have proven experience in a similar role within a care home, hotel or hospitality environment, and you know about the relevant laws, regulations and policies, like employment and health and safety legislation, come and join our friendly, family‑oriented care home.

Reports to: Homes Manager/ Regional Hospitality & Lifestyle Manager

Key duties and responsibilities

• Create a caring service experience aligned with our family values: compassion, empathy, and transparency.
• Foster a positive work environment emphasizing teamwork, improvement, and top‑notch service.
• Deliver exceptional experiences for residents, surpassing their needs and expectations.
• Oversee food service operations, collaborating closely with the chef for quality meals on time.
• Develop engaging activities promoting residents' interests, fun, and well‑being.
• Maintain a top‑notch first impression experience and uphold high cleanliness standards.
• Address maintenance issues promptly to keep the facility in good condition.
• Manage the hospitality budget to meet revenue targets while controlling costs.
• Build strong relationships with residents, families, and staff to enhance community engagement.
• Ensure staff are well‑trained and equipped for effective performance.
• Uphold compliance with regulations, health and safety, and employment laws, maintaining thorough records.

Skills and attributes

• Previous experience with a hospitality background – preferably some hotel experience.
• Excellent communication, motivational and people skills.
• Genuine interest in engaging our residents and their families on a regular basis.
• Organisational skills with good time keeping.

This is not a desk job! We are looking for someone with natural warmth and a passion for looking after people, and delivering a very personal approach to excellent hospitality.

What will you gain?

You will have the satisfaction of working with and being supported by an enthusiastic and caring team that puts people at the heart of the business. We know the happiness of our staff improves the service we give our residents. You will have plenty of opportunities to learn and develop your skills, and we have the procedures and processes in place to help you at every step.

• Allonsfield House Nursing Home, Woodbridge, Suffolk
• Pay:: £30,000 per year
• Type: Permanent
• Shift: Salaried

Benefits

• Comprehensive induction and training programme.
• Opportunities for career development and progression.
• Employee Assistance Programme
• Blue Light Card Scheme. We’ll reimburse the enrolment fee of this fantastic scheme that offers discounts on holidays, days out and over 15,000 national brands.
• Loyalty Bonus: Accrue up to 5 additional holiday days depending on length of service.
• Refer a friend and receive a thank you gift of up to £500 *
• We’ll pay for your full DBS disclosure

Location

Allonsfield House offers top‑class nursing, residential and dementia care in the peaceful and picturesque setting of the Suffolk countryside. The home is within easy reach of neighbouring towns such as Ipswich, Woodbridge, Aldeburgh and Framlingham.

Campsea Ashe, Woodbridge, Suffolk, IP13 0PX

Your right to work in the UK

In accordance with the Asylum and immigration Act 2006 you will need to demonstrate your eligibility for employment in the United Kingdom.