Hospitality IT Support Specialist - PMS & Training

Planet; United Kingdom; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading technology company in the United Kingdom seeks a Customer Support Specialist to assist hotel clients with system installations and training. Ideal candidates will have experience in hospitality, strong troubleshooting abilities, and be fluent in both French and English. Responsibilities include guiding clients through property management software implementation and resolving issues post-installation. The role offers a hybrid work model, with three office days and emphasizes a customer-centric approach to service delivery.

Qualifications

• Experience in the hospitality industry or technical helpdesk.
• Ability to guide customers using Teams and install PMS systems.
• Willingness to learn new IT technologies and troubleshoot issues.

Responsibilities

• Implement property management software and train customers remotely.
• Troubleshoot customer issues effeciently during and post installation.
• Maintain internal tracking of installation progress and customer queries.

Skills

Technical troubleshooting

Communication skills

Language proficiency in French and English

Customer service orientation

Job description

A leading technology company in the United Kingdom seeks a Customer Support Specialist to assist hotel clients with system installations and training. Ideal candidates will have experience in hospitality, strong troubleshooting abilities, and be fluent in both French and English. Responsibilities include guiding clients through property management software implementation and resolving issues post-installation. The role offers a hybrid work model, with three office days and emphasizes a customer-centric approach to service delivery.