Hospitality Host

Portico Corporate Reception Management; City of Edinburgh; On-site; GBP 27,000; Full time

Job summary

A leading hospitality services provider in Edinburgh seeks a Hospitality Host to deliver exceptional service in their client’s offices. This role encompasses greeting visitors, managing meeting room setups, and providing catering services. Candidates should have previous experience in a corporate setting, demonstrate strong customer service skills, and be prepared for physically demanding tasks. An excellent benefits package includes a generous holiday allowance, pension contributions, and access to training opportunities.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

Thank you voucher scheme

24-hour personal helpline for employees

Access to discounts and benefits platform

Training and development opportunities

Qualifications

• Experience in a high-end corporate environment preferred.
• Ability to handle physically demanding tasks like lifting furniture.
• Professional appearance and demeanor.

Responsibilities

• Provide hospitality services and manage meeting room setups.
• Perform reception duties and maintain back of house operations.
• Ensure a high-end food and beverage service during meetings.

Skills

Catering experience

Customer service skills

Proactive attitude

Clear communication

Job description

Job Description

Portico have begun the search for a Hospitality Host to join our small team based within a client floor operation in Edinburgh.

The friendly welcome from our Reception and Hospitality team set the first impressions guests and visitors have of our client’s business, along with the service they receive whilst in the office. So, the role of the Hospitality Host is not just the meet and greet on reception. It includes the delivery and operation of the onsite hospitality, catering, meeting room setup, and IT troubleshooting service.

The main purpose of the successful Hospitality Host will be to provide a friendly and efficient hospitality service at the firm’s offices. They will book the meeting rooms, setting them up for each individual meeting. And host during the meetings themselves, ensuring that all equipment in the room is in working order, whilst providing a high-end food and beverage service to the client’s staff and their visitors.

As well as the hospitality and hosting services to the meeting rooms, the successful Hospitality Host will cover reception and ensure that all relative back of house duties are managed appropriately, such as keeping the pantry clean and operating the cloakroom services.

Hours: 40 hours per week, with shifts from 7:30am-4:30pm or 10am-7pm, Mon-Fri
Salary: £27,000 per annum

Please note that this is a very physically demanding role, that requires the successful candidate to be happy with manual handling and heavy lifting, as they move furniture and partitions around in the setup of the rooms.

Qualifications

The successful Hospitality Host will have previous catering experience, preferably within a high-end corporate environment.

They will be hardworking, proactive, with a passion for customer service. They will also maintain a professional appearance and possess the ability to communicate clearly both face to face and over the telephone.

Additional Information

What's in it for you?

• Excellent holiday allowance
• Pension contributions
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.