Hospitality Assistant

Alfa Holiday Group; Criccieth; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading employee-owned holiday company is seeking a Hospitality Assistant to join their team at a hotel in Criccieth. This role requires working over 30 hours per week, including weekends and split shifts, with an hourly pay starting at £12.60. The ideal candidate will have excellent customer service skills and be able to work across bar, restaurant, kitchen, and housekeeping areas. Fantastic benefits include live-in accommodation, training support, and employee discounts on holidays.

Benefits

Bi-annual tax-free dividend

Funding for relevant training courses

Job security

Continuous development opportunities

Occupational sick pay

Discounts on holidays and hotel stays

Employee assistance programme

Length of service rewards

Live-in accommodation

Free employee meals

Company pension contributions

Reward and engagement programmes

Qualifications

• Experience in a similar role is desirable.
• Knowledge of the travel, tourism, and hospitality industry is a plus.

Responsibilities

• Work across multiple areas of the hotel including Bar, Restaurant, Kitchen & Housekeeping.
• Collaborate closely with department heads.
• Support departmental needs and learn operations.

Skills

Excellent customer service skills

Friendly & outgoing personality

Ability to learn new skills quickly

Flexibility and calm under pressure

Attention to detail

Job description

Alfa Holiday Group has an opportunity for a Hospitality Assistant to join the team at the George IV Hotel, Circcieth.

Hospitality Assistant Working Hours

As a Hospitality Assistant you will work 30+ hours per week, including weekends and split shifts, with an hourly rate of £12.60 rising to £13.45 in April—regardless of age!

Live-in accommodation is available for this role.

Being a Hospitality Assistant

In this role you will be an all-rounder working across multiple areas of the hotel—Bar, Restaurant, Kitchen & Housekeeping. You will collaborate closely with department heads, support their needs, and learn how each function operates, while maintaining the company’s high standards.

Benefits Of Being An Employee Owner

• Bi-annual tax-free dividend due to our employee‑owned status (circa £1,500 FTE in 2024)
• Funding for relevant training courses to aid your development
• Job security—our employee‑owned status provides better protection
• Support and continuous development opportunities
• Competitive occupational sick pay scheme
• Fantastic discounts on holidays and hotel stays
• Employee assistance programme – Health Assured
• Length of service rewards
• Live-in accommodation
• Free employee meals while on duty
• Build your pension—Company contributions to the scheme
• Reward and engagement programmes

Our Ideal Candidate

Essential Skills

• Excellent customer service skills, friendly & outgoing personality
• Ability to learn new skills quickly
• Flexibility and calm under pressure, working independently and as part of a team
• Attention to detail

Desirable Skills

• Experience in a similar role
• Knowledge of the travel, tourism and hospitality industry
• Passion for the industry

The Alfa Holiday Group is one of the UK’s most respected coach holiday and hotel companies, with a consolidated turnover of over £75 million per year. We are the UK’s only employee‑owned Travel Group and our brands include Alfa Hotels and Alfa Holidays. Our mission is to provide high‑quality memorable holidays for our guests.

Alfa Hotels own and operate 25 hotels across the UK’s most popular seaside locations, operating a combined bed stock of over 2,000 rooms with strong year‑round occupancies, supported by our sister brand Alfa Holidays and relationships with coach operators and group organisers.

You would be joining the group during an exciting period of growth, as we continue to see an increasing number of customers choosing our holidays each year. With almost 1,000 employee owners, we view our people as our most valuable asset in delivering high‑quality service.

If you feel you are friendly, positive and passionate, and have the necessary skills and experience to be successful in the Hospitality Assistant role, click apply today. We love to hear from you!