Hospitality Assistant

Elior; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Elior is seeking a Hospitality Assistant to join their award-winning catering team in London. The role emphasizes customer service in a supportive environment, where you will maintain cleanliness, assist with events, and manage service operations. Candidates should have excellent communication skills and catering experience, with a clear focus on providing great food and service.

Benefits

Employee Assistance Programme

Cycle to work scheme

Workplace pension

Life Assurance (x2)

28 days holiday (pro-rata)

Day off for your birthday

Qualifications

• Excellent customer service skills required.
• Strong team player mentality essential.
• Good communication skills necessary.
• Previous catering experience preferred.

Responsibilities

• Maintain cleanliness and presentation of the area.
• Provide customer information about menu and offers.
• Handle till operations as needed during service.
• Manage customer complaints professionally.
• Follow health and safety regulations.

Skills

Customer service

Team player mentality

Communication skills

Catering experience

Job description

Lexington is an award-winning contract caterer that focuses on providing great food and service to customers.

To achieve this, we need fabulous people, and we work hard to create an environment where our team members feel engaged, inspired, valued, and enjoy what they do.

Job Description

Working Environment

Lexington is an award-winning contract caterer that focuses on providing great food and service to customers. We need talented individuals and strive to create an engaging, inspiring, and valued environment for our team members.

Your key responsibilities as the Hospitality Assistant will include:

• Ensure the full area of responsibility is clean, appropriately presented, and stocked at all times
• Maintain thorough and up-to-date knowledge of the menu and special offers to provide relevant information to customers and clients
• Operate the till as required during service, following correct procedures
• Handle customer complaints professionally, in line with procedures
• Adhere to COSHH, Food Safety, and Health & Safety regulations, reporting any incidents accordingly
• Work at the bar area, preparing hot and cold beverages
• Assist with event support as needed

Working Pattern

40 hours per week, 5 days out of 7

Skills and Experience

The ideal Hospitality Assistant will possess:

• Excellent customer service skills
• Strong team player mentality
• Good communication skills
• Catering experience

Benefits

We offer a salary of up to £13.15 per hour. Benefits include:

• Employee Assistance Programme
• Cycle to work scheme
• Workplace pension
• Life Assurance (x2)
• 28 days holiday (pro-rata, including Bank Holidays), increasing to 31 days after 2 years of service
• Additional benefits for you and your family
• Day off for your birthday