Hospice Front Desk & Administration Specialist

Great Oaks Hospice; Coleford; On-site; GBP 25,000; Part time

Job summary

A community healthcare service in Coleford seeks a compassionate Receptionist to provide first contact for visitors and support the hospice staff. Responsibilities include managing phone communications, offering administrative support, and ensuring a welcoming environment for patients and families. Ideal candidates will have strong communication skills, administrative experience, and the ability to handle sensitive situations. The position offers a pro-rata salary starting at £24,761 annually.

Qualifications

• Experience working in an administrative role.
• Experience of working with volunteers.
• A basic understanding of hospice and palliative care.

Responsibilities

• Be the first line of contact for all visitors.
• Provide administration support to all staff.
• Welcome staff, patients, and visitors professionally.
• Manage incoming telephone calls and messages.
• Maintain confidentiality and sensitivity.

Skills

Good communication skills

IT literacy

Ability to respond to people in distress

Flexible approach

Education

GCSE level or equivalent including English and Maths

Tools

Microsoft Office

Job description

A community healthcare service in Coleford seeks a compassionate Receptionist to provide first contact for visitors and support the hospice staff. Responsibilities include managing phone communications, offering administrative support, and ensuring a welcoming environment for patients and families. Ideal candidates will have strong communication skills, administrative experience, and the ability to handle sensitive situations. The position offers a pro-rata salary starting at £24,761 annually.