Horticulture Customer Advisor

Dobbies Garden Centres Ltd.; Swansea; On-site; GBP 18,000 - 24,000; Part time

Job summary

A leading garden centre retailer in Swansea is seeking Horticulture Customer Advisors to enhance customer experience, drive sales, and offer expert advice on plants. Ideal candidates will have a passion for gardening and excellent customer service skills, along with the ability to lift heavy objects. You'll work within a team, celebrate successes, and contribute to a thriving store environment while enjoying benefits like an employee discount and access to well-being support.

Benefits

Generous annual leave

50% off in Restaurants

Access to eLearning platform

Qualifications

• Experience within a customer facing role and a passion for plants.
• Ability to lift heavy objects to support larger store projects.
• Work well within a team, build relationships, and have fun.

Responsibilities

• Deliver inspirational gardening standards through excellent service.
• Drive sales through customer interactions and promote Dobbies Club.
• Offer high-quality product knowledge including plants and gardening.

Skills

Customer service experience

Plant knowledge

Teamwork

Strong communication

Job description

Overview

Our Horticulture Customer Advisors play an essential role in delivering customer experience across our stores - driving sales, promoting customer loyalty, providing excellent plant advice and maintaining department standards.

Responsibilities

• Deliver inspirational gardening standards through excellent standards and service
• Drive sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
• Offer a helping hand with customer queries through high-quality product knowledge including indoor and outdoor plants, machinery and core gardening
• Work with your team to ensure the department is kept to a high standard
• Work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, till work, take‑to‑car deliveries, stock control routines, restaurant service – an ideal opportunity to gain more skills and experience
• Have a passion for delivering a great customer experience, serving everyone with a smile

Qualifications

• Experience within a customer facing role and a passion for plants
• Ability to lift heavy objects to support larger store projects
• Work well within a team, build relationships, and have fun, whilst celebrating success
• Show up to work on time, well presented and bring your can‑do and hard‑working attitude along with you
• Be eager to learn new skills and gain new experiences
• Demonstrate our values – we're one team, getting better every day. We bring a smile. We live and breathe gardens. We make it work for our customers.

About Dobbies

At Dobbies, we're proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK.

Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through our own brand and branded products, concession partners and services. We champion garden living all‑year‑round. Many of our stores feature a restaurant or coffee shop where customers can enjoy refreshments or meals in a relaxed and welcoming environment. We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for. We're committed to being a great place to work. We're one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.

Benefits

• Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required.
• Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls.
• Access to Stream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice.
• Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform.
• Access to Dobbies Academy – continue your development with our eLearning platform and development programmes.
• Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers.