Homelessness Prevention and Solutions Officer

Richmond and Wandsworth Councils; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A local authority in London is hiring a Homelessness Prevention & Solutions Officer to support individuals and families at critical moments in their housing journey. This role involves delivering tailored housing advice, providing interim accommodation, and managing cases in a supportive team environment. Ideal candidates possess strong communication and organizational skills, with experience in fast-paced environments. The position offers a hybrid working model and various employee benefits including generous annual leave and a pension plan.

Benefits

40 days annual leave

Flexible working

Generous pension plan

Qualifications

• Ability to listen actively and apply insights to frameworks.
• Experience in assessing information for decision making.
• Strong interpersonal skills with customers and partners.

Responsibilities

• Deliver tailored housing advice and create housing plans.
• Provide interim accommodation and issue homelessness decisions.
• Collaborate with landlords and agencies to resolve cases.

Skills

Active listening

Information assessment and analysis

Clear communication

Organizational skills

Negotiation and persuasion

Case note writing

Collaborative work

Understanding homelessness prevention

Interpreting complex legislation

Customer service experience

Interpersonal skills

Resilience and adaptability

Job description

Homelessness Prevention and Solutions Officer

About Us

Job Title: Homelessness Prevention & Solutions Officer

Are you ready to take on a role where your work directly impacts lives?

Join our dedicated team in Wandsworth and help prevent homelessness before it happens.We’re looking for two passionate and proactive Homelessness Prevention & SolutionsOfficers to support individuals and families at critical moments in their housing journey.

Whether someone is facing eviction, fleeing domestic violence, or sleeping rough, you’ll be there to provide expert advice, practical solutions, and compassionate support.

What You’ll Be Doing

• Empowering people: Deliver tailored housing advice and create personalised housing plans that help people stay in their homes or find new ones.
• Taking action: Provide interim accommodation when needed and issue statutory homelessness decisions in line with legislation.
• Collaborating: Work closely with landlords, support services, and other agencies to resolve complex cases and prevent homelessness.
• Managing cases: Own your caseload, conduct thorough assessments, and maintain accurate records using our IT systems.
• Working flexibly: Enjoy a hybrid working model that supports your work-life balance while keeping customer needs at the heart of what you do.

What We’re Looking For

We welcome candidates from diverse backgrounds and are especially interested in your transferable skills. You don’t need direct homelessness experience, what matters is your ability to:

• Listen actively and apply what you hear to legal frameworks.
• Assess and analyse information to make sound decisions.
• Communicate clearly with applicants, colleagues, and external partners.
• Stay organised and manage changing priorities with confidence.
• Negotiate and persuade to prevent and relieve homelessness.
• Write high-quality case notes and decision letters.
• Work collaboratively and contribute positively to a team environment.
• Understanding of why people become homeless and how to prevent it.
• Ability to interpret complex legislation and guidance.
• Experience working in fast-paced, customer-facing environments.
• Strong interpersonal and organisational skills.
• Confidence in supporting people with complex needs.
• Resilience and adaptability in challenging situations.

Indicative Recruitment Timeline:

• Closing Date:Sunday 7th September 2025
• Interview Date: To be confirmed

We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment.

Useful Information:

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone.We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.We are proud to be a Disability Confident employer, if you require any reasonable adjustments throughout the recruitment and selection process, please let us know. We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan. For more details, please click here