Homeless Support Worker (6 Month)

Ongo Recruitment; Scunthorpe; On-site; GBP 30,000; Full time

Job summary

A community-focused organization in Scunthorpe is seeking a Homeless Support Worker for a temporary role. This position involves providing trauma-informed support to individuals experiencing homelessness, developing tailored plans, and promoting financial inclusion. The ideal candidate will possess strong safeguarding knowledge and experience working with vulnerable groups. With a salary of £29,524 pro rata, the role offers numerous benefits including 30 days paid holiday, annual pay reviews, and a supportive work environment.

Benefits

30 days paid holiday plus bank holidays

Exceptional leave

15 hours paid volunteering

Annual pay review

Mileage reimbursement

Free parking

No sick days voucher

9.5% pension contribution

Life assurance policy

Enhanced maternity/paternity pay

Health package

Agile working

Local gym discounts

Qualifications

• Experience supporting vulnerable groups such as the homeless and ex-offenders.
• Skilled in person-centred, trauma-informed support planning.
• Strong knowledge of safeguarding and Multi-Disciplinary Team (MDT) coordination.
• Ability to investigate ASB and prepare legal documentation.

Responsibilities

• Deliver person-centred support tailored to individual needs.
• Manage tenancies and understand tenant rights.
• Investigate anti-social behaviour and work with partners.
• Lead safeguarding and risk management processes.
• Coordinate multi-agency support for customers.
• Manage referrals and property allocations fairly.
• Promote financial inclusion and assist with budgeting.
• Ensure property standards and safety compliance.

Skills

Experience supporting vulnerable groups

Person-centred support planning

Strong safeguarding knowledge

Understanding of tenancy management

Investigation of anti-social behaviour

Confident in multi-agency working

Knowledge of welfare benefits

Effective communication skills

Proficient in CRM systems

Strong IT and literacy skills

Awareness of property standards

Organised and self-motivated

Job description

Job Title: Homeless Support Worker (6 Month temporary role)

This is a job for within Ongo, and will involve travel between locations around Scunthorpe and Doncaster

Salary £29,524 pro rata

Job Summary

Homeless Support Worker, provides a person-led, trauma‑informed support to individuals experiencing homelessness. Develop tailored support plans, manage tenancies, respond to safeguarding and anti‑social behaviour concerns, and coordinate multi‑agency support. Promote financial inclusion, ensure property standards, and engage customers to shape and improve services.

Benefits of working with Ongo include

• 30 days paid holiday (pro rata) plus bank holidays and your birthday off
• Exceptional leave
• 15 hours per year paid volunteering
• Annual pay review
• Mileage reimbursement at 46p per mile
• Free parking (pass provided)
• “No sick days” voucher
• 9.5% pension contribution (Aviva)
• 3x salary life assurance policy
• Enhanced maternity/paternity pay
• Simply Health package (including Pro‑counselling for family members)
• Housing Perks
• Agile working
• Home working equipment provided
• Local gym discounts
• Discounts at Costa and Starbucks (town centre)
• Car lease scheme

Main Responsibilities

• Deliver person‑centred, trauma‑informed support by developing, reviewing, and monitoring individual support plans tailored to each customer's needs, promoting independence, wellbeing, and positive outcomes.
• Manage tenancies and licence agreements through oversight of sign‑ups, terminations, rent arrears, and breaches, ensuring customers understand their rights and responsibilities and receive appropriate guidance.
• Investigate and respond to anti‑social behaviour (ASB) by addressing reports of harassment, cuckooing, and drug‑related activity; liaise with residents, gather evidence, assess risk, and work with police and partners to implement joint action plans; prepare legal documentation when required.
• Lead safeguarding and risk management by identifying and responding to safeguarding concerns, making appropriate referrals, following protocols, and contributing to coordinated risk management planning.
• Coordinate multi‑agency support by working collaboratively with external agencies to ensure holistic, joined‑up support for customers, and actively participating in partnership meetings to support integrated service delivery.
• Manage referrals, allocations, and voids by assessing eligibility, allocating properties fairly, minimising void periods, and maintaining accurate records while liaising with applicants and stakeholders throughout the process.
• Promote financial inclusion and income maximisation by supporting customers with budgeting, benefits, charitable grants, and financial risk management to help sustain tenancies and reduce poverty.
• Ensure property standards and compliance through regular inspections of properties and communal areas, reporting and following up on repairs, environmental issues, and PAT testing; maintain high standards and ensure health & safety compliance.
• Champion customer voice and engagement by facilitating house meetings, consultations, and feedback opportunities, responding to complaints professionally, and using customer insight to shape and improve services.
• Support service‑related projects and performance monitoring by assisting in the delivery of service‑related projects, supporting the Project Lead in achieving objectives, maintaining accurate records using internal CRM systems, and contributing to performance reporting, service development, and policy reviews.

Skills, Competence, Experience Required

• Experience supporting vulnerable groups (e.g. homeless, ex‑offenders)
• Skilled in person‑centred, trauma‑informed support planning
• Strong safeguarding knowledge and MDT coordination
• Understanding of tenancy management, housing law, and ASB procedures
• Ability to investigate ASB and prepare legal documentation
• Confident in multi‑agency working and partnership collaboration
• Knowledge of welfare benefits, budgeting, and financial inclusion
• Effective communication, negotiation, and advocacy skills
• Proficient in CRM systems and accurate case recording
• Strong IT, literacy, and numeracy skills
• Awareness of property standards, health & safety, and compliance
• Customer‑focused with a commitment to inclusion and engagement
• Capable of managing complaints and using feedback constructively
• Organised, self‑motivated, and able to manage a varied caseload
• Experience supporting service‑related projects and project leads
• Subject to annual enhanced DBS check

Closing date for applications Thursday 22 January

Interviews to be held 3 February

For more about Ongo, visit

We are committed to building an inclusive workplace that reflects the diversity of the communities we serve. We welcome applications from individuals of all backgrounds, including those from ethnically diverse communities, disabled individuals, and others who may require workplace adjustments. If you require any support during the application process, please let us know, and we will be happy to assist.