Homeless GP Senior Administrator & Receptionist

Oxford Health NHS Foundation Trust; Oxford; On-site; GBP 23,000 - 26,000; Full time

Job summary

A leading healthcare provider in Oxford is seeking a Senior Receptionist to manage calls and patient interactions with compassion and professionalism. Responsibilities include handling office duties and referrals, ensuring confidentiality, and assisting in emergencies. Applicants should have strong communication skills and the ability to work in a team. This is a full-time role with various benefits including competitive leave and pension schemes.

Benefits

Excellent opportunities for career progression

27 days annual leave, plus bank holidays

NHS Discounts

Competitive pension scheme

Cycle to work scheme

Employee Assistance Programme

Qualifications

• Demonstrate compassion and patience towards patients and colleagues.
• Ability to work well as part of a team.
• Experience in handling calls and managing office duties.

Responsibilities

• Handle incoming calls and ensure excellent communication.
• Perform general office duties including emails and messages.
• Manage post and maintain confidentiality.
• Coordinate patient referrals and appointments.
• Assist with emergency systems operation.

Skills

Good communication skills

Compassionate assertiveness

Ability to manage confidential information

Organizational skills

Job description

Overview

Senior Receptionist to join our team in Luther Street Medical Centre who has an interest in services for homeless people. Within this role you shall handle all contacts confidently with compassion, patience and professionalism. You should demonstrate good communication skills supporting patients, carers, colleagues, and other professionals, be well organised with a flexible approach and you should work well as part of a team. We encourage you to get in touch should you have any questions about the role.

During this role your working hours will be a mixture of shifts, Early 8:00–16:00 and Late 10:30–18:30. This is a 12 month FTC role. Specifics will be discussed during the interview process. Please note applicants that have applied in the last 3 months need not apply.

Responsibilities

• Receive calls courteously: Handle incoming calls to the Trust in a polite and helpful manner, ensuring excellent communication skills and compassionate assertiveness, especially when dealing with distressed callers
• Perform general office duties: Respond to email and phone enquiries, take and record messages accurately, and follow Trust procedures and protocols
• Manage post and maintain confidentiality: Oversee incoming and outgoing post, including signing and recording mail, medication, and other supplies, while ensuring the confidentiality and security of patient data and staff information
• Coordinate patient referrals and appointments: Liaise with clinical staff to manage and book patient referral appointments using the eReferral Service, and process requests for repeat prescriptions
• Assist with emergency systems: Support the operation of emergency systems such as bleeps, panic alarms, pagers, and fire systems

The ability to travel independently between sites within the Trust is essential for this role.

About Oxford Health NHS Foundation Trust

Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset. Our services are delivered at community bases, hospitals, clinics and people’s homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: “Outstanding care delivered by an outstanding team”. Our values are: “Caring, safe and excellent”.

Benefits

• Excellent opportunities for career progression
• Access to tailored individual and Trust wide learning and development
• 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
• NHS Discount across a wide range of shops, restaurants and retailers
• Competitive pension scheme
• Lease car scheme
• Cycle to work scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Staff accommodation (please note waiting lists may apply)
• Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

How to apply

For further details / informal visits contact: Name: Laura Ward, Job title: Reception & Administration Manager, Email: [e-mail], Telephone: [phone]

At Oxford Health NHS Foundation Trust we want to employ people not just with experience, but with the aptitude and motivation to succeed and whose values resonate with our own. Therefore, if you don’t meet all the requirements of the role and are unsure about applying but are excited about the opportunity, please do get in touch. We will be happy to discuss the requirements in more detail ahead of making a written application.