Homeless Duty Officer - Housing

Carrington West; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A public sector recruitment agency in Essex is seeking a committed Temporary Homeless Duty Officer to provide frontline support for individuals at risk of homelessness. This office-based position requires strong negotiation skills and in-depth knowledge of homelessness legislation. The role involves assessing applications, managing temporary accommodation, and delivering Housing Options services. Successful candidates will need a valid Standard DBS and the ability to work independently and collaboratively.

Qualifications

• Direct experience handling face-to-face homelessness queries.
• Strong negotiation and interpersonal skills.
• In-depth knowledge of homelessness-related legislation.

Responsibilities

• Deliver face-to-face Housing Options and Homeless Counter services.
• Assess and process homelessness applications under relevant legislation.
• Allocate and manage placements into temporary accommodation.
• Support desk and counter functions within the Housing Options service.
• Provide out-of-hours standby cover when needed.

Job description

Overview

Are you experienced in frontline homelessness services? We're seeking a committed Temporary Homeless Duty Officer to support a busy Housing Options team within a local authority in Essex. This is a full-time, office-based role, providing frontline support to individuals at risk of or experiencing homelessness. You will play a key role in ensuring the council meets its statutory obligations under the Homelessness Reduction Act 2018, including assessing applications, allocating temporary accommodation, and providing housing advice at the public counter.

Responsibilities

• Deliver face-to-face Housing Options and Homeless Counter services (Monday-Friday)
• Assess and process homelessness applications in line with all relevant legislation
• Allocate and manage placements into temporary accommodation
• Support the day-to-day desk and counter functions within the Housing Options service
• Provide out-of-hours standby cover during evenings, weekends, and public holidays

Requirements

• Direct experience handling face-to-face homelessness queries
• Strong negotiation and interpersonal skills
• In-depth knowledge of:
  • Homelessness Reduction Act 2018
  • Housing Act 1985
  • Safeguarding processes
• Ability to work independently and collaboratively
• Willingness to work outside standard hours as needed
• A valid Standard DBS is essential

How to Apply

If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW.

If you do not hear from us within 48 hours of applying, your application has been unsuccessful.

If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status. Even if you\'re currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West.

By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us