Home Care Service Coordinator & Planner

ACH Group; Mile End; On-site; GBP 29,000 - 40,000; Full time

Job summary

A community-focused not-for-profit is seeking a Program Service Planner to support home care teams in delivering services to older Australians. The role involves coordinating care, maintaining schedules, and liaising with customers. Ideal candidates should possess strong interpersonal skills, experience in customer service, and relevant qualifications in aged care. The position offers career development opportunities and a supportive culture.

Benefits

Career development opportunities

Friendly and inclusive culture

Financial advice for HESTA members

Wellbeing program

Recognition program

Salary packaging

Discounted health insurance membership

Qualifications

• Experience in customer service, administration, scheduling, or direct care.
• Ability to work independently and collaboratively.
• Good understanding of administrative duties in an office environment.

Responsibilities

• Provide administrative support to home care teams.
• Coordinate service delivery and maintain schedules.
• Liaise with customers and care coordinators.

Skills

Strong interpersonal skills

Attention to detail

Exceptional customer service

Team collaboration

Microsoft Office Suite

Knowledge of community-based programs

Education

Qualifications in Aged Care or Individual Support

Job description

A community-focused not-for-profit is seeking a Program Service Planner to support home care teams in delivering services to older Australians. The role involves coordinating care, maintaining schedules, and liaising with customers. Ideal candidates should possess strong interpersonal skills, experience in customer service, and relevant qualifications in aged care. The position offers career development opportunities and a supportive culture.