Home Care Assistant

Culina; Tees Valley; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

A logistics company is seeking a Billing Team Manager for a hybrid full-time role based in York. Responsibilities include ensuring billing data integrity, managing a team, and coordinating the Order-to-Cash process. The ideal candidate should possess excellent Excel skills, proficiency in ERP systems like SAP, and strong communication capabilities for engaging stakeholders. This role offers the opportunity to improve processes and coach team members, contributing to the overall efficiency of billing operations.

Qualifications

• Excellent knowledge of Excel with advanced functions.
• Ability to create ad-hoc reports in SAP or equivalent ERP system.
• Confidence to discuss tax issues is necessary.

Responsibilities

• Manage billing tasks to ensure accuracy and compliance.
• Regularly reconcile billing system interfaces.
• Review reporting and KPIs for the O2C process.
• Identify and resolve process pain points.
• Coach team members on leadership and mentoring.

Skills

Excel (advanced functions, pivot tables, VLOOKUP)

Proficiency with Outlook and Word

PowerPoint presentation creation

Working knowledge of SAP ECC6 or S/4

Strong literacy and numeracy skills

Job description

Job Overview

We are looking for a Billing Team Manager to ensure billing data integrity, coordinate the Order‑to‑Cash process, and lead a team. This hybrid full‑time role (37.5 hours) is based in York, YO26 4GN.

Responsibilities

• Manage and allocate tasks within the team to ensure customers are billed accurately, compliantly and on time, taking corrective or disciplinary action when necessary.
• Ensure interfaces between billing systems are cleared and reconciled on a regular basis.
• Proactively review reporting and KPIs to monitor the end‑to‑end O2C process.
• Identify process pain points, initiate corrective action, and elevate issues when required.
• Plan, coordinate and resolve issues within the O2C process.
• Provide constructive feedback to direct reports and coach subordinate leaders on mentoring and team leadership.
• Engage with the wider group to drive compliance with VAT and other financial regulations.
• Communicate clearly with senior stakeholders, customers and cross‑functional teams, presenting logical and coherent arguments.
• Defend positions in discussions or debates and persuade subordinates appropriately, both verbally and by email.
• Collaborate with risk, collections, customer services, transport, depots/sites and commercial teams to resolve issues.
• Manage internal or external escalations in a timely and professional manner with clear and concise communication.
• Coach less experienced members through challenging or non‑standard scenarios.
• Apply knowledge of employee conduct, discipline and benefits policies to support, reward or correct behaviour as necessary.
• Verify the effectiveness of proposed process improvement solutions by team members.
• Plan and lead the implementation of solutions as and when required.

Qualifications

• Excellent knowledge of Excel (advanced functions, pivot tables, VLOOKUP, graphing and data analysis).
• Proficiency with Outlook, Word, and advanced PowerPoint presentation creation.
• Working knowledge of SAP ECC6 or S/4, or an equivalent ERP system; ability to create ad‑hoc reports, interpret error messages, and perform basic SD and AR screen functions.
• Strong literacy and numeracy skills with a willingness to learn and improve.
• Confidence to discuss tax issues with the tax team or CFO.