Hollister - Key Lead, New Street

Hollister Co.; Birmingham; On-site; GBP 20,000 - 25,000; Part time

Job summary

A retail company in Birmingham is seeking a Key Lead to enhance the in-store customer experience. In this role, you will supervise the floor, support Brand Reps and Stock Associates, and ensure efficient store operations. Responsibilities include conducting opening and closing routines, guiding the team, and achieving daily sales goals. Flexibility in scheduling is required, with a commitment of at least 16 hours per week, including weekends and holidays.

Qualifications

• Strong customer service skills to ensure a quality in-store experience.
• Ability to guide and coach team members.
• Flexibility to work weekly varying schedules including weekends and holidays.

Responsibilities

• Ensure effective store operations and a quality customer experience.
• Act as Floor Supervisor and support the team in achieving sales goals.
• Conduct opening and closing routines.

Skills

Attention to Detail

Customer Service

Team Leadership

Proactive Thinking

Point of Sales use

Job description

The Key Lead is responsible for ensuring all customers receive a quality in-store experience. They act as the Floor Supervisor, providing guidance and coaching to Brand Reps and Stock Associates, ensuring store operations run effectively. The Key Lead is part of the store leadership team, driving store performance on the floor through customer experience and team achievement of daily sales.

What You'll Do

• Opening and closing routine.
• Product Knowledge & Brand Awareness.
• Business Understanding.
• Proactive Thinking.
• Attention to Detail.
• Register/Point of Sales use.
• Asset Protection.
• Visual Displays.
• System Skills.

Work Schedule Requirements

• Schedule will vary weekly but should expect to work at least 16 hours per week.
• Required availability on Saturdays and Sundays as well as certain holidays.
• During peak timeframes, hours will increase to support the needs of the business.