Hollister CO. - Key Lead, Bullring

ABERCROMBIE AND FITCH; Birmingham; On-site; GBP 60,000 - 80,000; Part time

Job summary

A global specialty retailer seeks a Floor Supervisor in Birmingham to enhance customer experience and guide staff. The ideal candidate has retail experience, a customer-oriented mindset, and strong interpersonal skills. Benefits include a quarterly bonus, merchandising discounts, and opportunities for advancement.

Benefits

Quarterly Sales Incentive Bonus

Merchandise Discount

Flexible Schedule

Opportunities for Career Advancement

Associate Assistance Program

Training and Development

Responsibilities

• Ensure all customers receive a quality in-store experience as the Floor Supervisor.
• Provide guidance and coaching to Brand Reps and Stock Associates.
• Drive store performance on the floor through customer experience.
• Complete opening and closing routines.
• Maintain attention to detail and proficient use of the Point of Sale system.

Skills

Customer Focus

Communication

Interpersonal Interaction

Fashion Trend Knowledge

Outgoing

Assertiveness

Adaptability/Flexibility

Stress Tolerance

Poise

Ambition

Multi-Tasking

Applied Learning

Work Ethic

Omni Channel Services

Education

High School Diploma/G.E.D. equivalent

Job description

Overview

Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, with over 750 stores across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com. At Abercrombie & Fitch Co., we lead with purpose and always put our people first.

Responsibilities

• The Key Lead is responsible for ensuring all customers receive a quality in-store experience by acting as the Floor Supervisor. This includes providing guidance and coaching to Brand Reps and Stock Associates and ensuring store operations run effectively.
• Be part of the store leadership team and drive store performance on the floor through customer experience and achieving daily sales goals.
• Complete opening and closing routines.
• Demonstrate product knowledge and brand awareness.
• Demonstrate business understanding and proactive thinking.
• Maintain attention to detail and proficient use of the Point of Sale system.
• Ensure asset protection and maintain visual displays.
• Utilize system skills to support store operations.
• Manage work schedule requirements to support business needs.
• Assist with peak-time coverage as needed to meet business needs.

Work Schedule

• Schedule will vary weekly, with a minimum of 16 hours per week.
• Required availability on Saturdays and Sundays and certain holidays.
• Hours may increase during peak timeframes to support business needs.

Qualifications

• Education: High School Diploma/G.E.D. equivalent preferred.
• Retail Experience: At least 1 year of retail experience preferred.
• Supervisor/Managerial Experience: No supervisory/management experience is required.
• Customer Focus
• Communication
• Interpersonal Interaction
• Fashion Trend Knowledge
• Outgoing
• Assertiveness
• Adaptability/Flexibility & Stress Tolerance
• Poise & Ambition
• Multi-Tasking
• Applied Learning
• Work Ethic
• Omni Channel Services

What You’ll Get / Benefits

• Quarterly Sales Incentive Bonus
• Merchandise Discount
• Flexible Schedule
• Opportunities for Career Advancement
• Associate Assistance Program
• Opportunity to Become a Brand Affiliate
• Training and Development
• A Global Team of People Who'll Celebrate you for Being YOU

Abercrombie & Fitch Co. is an Equal Opportunity employer