Hire Controller / Trade Counter

Smiths Hire Ltd; England; On-site; GBP 25,000 - 30,000; Full time

Job summary

A growing hire services company in Warrington seeks a Hire Controller to manage customer interactions at the trade counter and over the phone. Responsibilities include processing orders and providing exceptional service. Training is offered for those without industry knowledge. This full-time role, with a competitive salary of £29,500 per annum and generous benefits, is perfect for enthusiastic, customer-focused individuals.

Benefits

25 days holiday plus statutory holidays

Free tool hire for employees

Group life cover (3x annual salary)

Company pension scheme

Qualifications

• Positive attitude and enthusiasm for teamwork.
• Ability to manage customer inquiries effectively.
• Good organization and detail-oriented.

Responsibilities

• Serve customers face-to-face and over the phone.
• Process hire contracts and sales accurately.
• Provide advice on products and services.
• Coordinate with the depot team for smooth operations.
• Deliver an excellent customer experience.

Skills

Customer-focused

Strong communication skills

Organised

Attention to detail

Confident using computer systems

Keen to learn

Job description

Overview

Hire Controller / Trade Counter - Warrington
Location: Warrington
Salary: £29,500 per annum
Hours: Monday to Friday (No Saturdays)
Job Type: Full-Time, Permanent

About the Role

As a Hire Controller, you will be the first point of contact for customers visiting the trade counter or calling the depot. You will handle enquiries, process orders, and provide excellent service at every stage.

• Serving customers face-to-face and over the phone
• Processing hire contracts and trade counter sales accurately
• Providing advice and guidance on products and services
• Coordinating with the depot team to ensure smooth operations
• Delivering a first-class customer experience

Don\'t worry if you don\'t have industry knowledge - we provide full training through our bespoke training facility.

About You

We are looking for people who are:

• Customer-focused with strong communication skills
• Positive, enthusiastic, and team-oriented
• Organised with good attention to detail
• Confident using computer systems
• Keen to learn and develop within the hire industry

Benefits

• Salary: £29,500 per annum
• 25 days holiday plus statutory holidays (33 days total)
• Additional 2 days holiday after 5 years\' service
• Weekly pay
• Free tool hire for employees (excluding consumables and delivery)
• Group life cover (3x annual salary)
• Wellbeing services
• Employee referral scheme
• Company pension scheme
• Full uniform provided
• Discounted personal legal services

This is a brilliant opportunity to join a supportive and growing business. If you are ready to develop your career as a Hire Controller / Trade Counter in Warrington, we'd love to hear from you