Hire Controller: Customer Success & Upsell Pro

Sunbelt Rentals UK & Ireland; Chesterfield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading equipment rental company in Chesterfield is seeking a Hire Controller to join their customer service team. This role involves building relationships with customers and delivering exceptional service. The ideal candidate will have strong communication skills and experience in a customer service environment. This position offers a competitive rewards package, including generous holiday allowances and a great company pension scheme.

Benefits

Generous holiday allowance

Life assurance

Retail discount scheme

Employee recognition awards

Company pension scheme

Qualifications

• Experience in a customer service environment.
• Strong communication skills both verbal and written.
• Ability to manage customer relationships effectively.

Responsibilities

• Deliver best-in-class customer service in a rental context.
• Manage orders from enquiry to post-hire feedback.
• Maximise upselling opportunities through product knowledge.

Skills

Customer service

Communication

Problem-solving

Relationship building

Job description

A leading equipment rental company in Chesterfield is seeking a Hire Controller to join their customer service team. This role involves building relationships with customers and delivering exceptional service. The ideal candidate will have strong communication skills and experience in a customer service environment. This position offers a competitive rewards package, including generous holiday allowances and a great company pension scheme.