HGV Technician

Hartshorne Group; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading commercial vehicle distributor in the United Kingdom is seeking an experienced HGV Technician to join their team. The successful candidate will be responsible for diagnosing faults and performing servicing and repairs in line with Volvo's standards. Strong communication skills and a commitment to customer service are essential. The position offers excellent training and benefits, including a contributory pension scheme and healthcare cash plan.

Benefits

Fully equipped workshop

Excellent contributory pension scheme

In-house training programme

Healthcare cash plan

Qualifications

• Qualifications required: City & Guilds part 1 & 2 / BTEC / IMI in motor vehicle management (or equivalent).
• HGV licence advantageous but not essential.
• Equivalent practical experience in the commercial vehicle industry is acceptable.

Responsibilities

• Responsible for fault diagnosis, servicing, and repairs according to Volvo’s standards.
• Ensure accurate completion of documentation like repair orders and service reports.
• Must thrive under pressure and resolve technical challenges.

Skills

Fault diagnosis

Customer service

Communication skills

Education

City & Guilds part 1 & 2 / BTEC / IMI in motor vehicle management

Job description

Hartshorne Group

HGV Technicians

Stoke on Trent

The Hartshorne Group is one of the leading commercial vehicle distributors for the West Midlands, East Midlands, Derbyshire, Nottinghamshire, Shropshire and Staffordshire. We provide full parts & service facilities for Volvo Truck & Bus as well as new and used sales, plus a diverse range of associated services.

Are you looking to join a business with good employment prospects, where you can progress, develop and make a difference to your career, then Hartshorne could be for you.

Shift Schedule

Day Shift – Alternate weeks.

Week One: Monday – Friday, 06:00am to 14:00pm.

Week Two: Monday – Friday, 14:00pm to 22:00pm.

Alternate Saturday mornings.

Call out rota.

Night Shift – Alternate weeks: Monday – Thursday / Tuesday – Friday (10 hour shift).

The Role

Join our team as a skilled HGV Technician, where you'll be responsible for fault diagnosis, servicing, and repairs in line with Volvo’s high standards. You’ll ensure all documentation is completed accurately, including repair orders, service reports, and production cards. We are looking for individuals who thrive under pressure and actively seek solutions to technical challenges. Strong verbal communication skills and a commitment to exceptional customer service are essential.

Requirements

Qualifications required: City & Guilds part 1 & 2 / BTEC / IMI in motor vehicle management (or equivalent) or equivalent practical experience in the commercial vehicle industry (or similar environment). HGV licence advantageous but not essential.

Benefits

• Fully equipped workshop.
• Excellent contributory pension scheme.
• Holidays increase with length of service.
• Excellent in‑house and Volvo product training programme.
• Rewards gateway platform available for scheme members.
• Comprehensive healthcare cash plan to help with healthcare costs such as physio, optician, and dentist.

The Hartshorne Group prides ourselves on providing excellent levels of customer service first time every time. Our commitment to our staff, training and well‑being is at the forefront of our business.