HGV Driver Apprentice

Iaa Uk; Castle Point; On-site; GBP 20,000 - 25,000; Full time

Job summary

A vehicle logistics company in Castle Point is offering an apprenticeship for HGV Cat C Driver. The role includes collecting and delivering vehicles, ensuring safety and compliance while performing daily vehicle checks, and providing excellent customer service. The successful candidate will have a valid UK driving licence and demonstrate strong organisation and teamwork skills. This position allows for skill development within a dynamic environment focused on vehicle logistics.

Qualifications

• Ability to follow complex procedures and processes.
• Demonstrate excellent customer service abilities.
• Maintain safety standards and comply with regulations.

Responsibilities

• Collect and deliver vehicles from various locations efficiently.
• Conduct vehicle checks and report any defects or issues.
• Drive fixed-axle vehicles over 3500 kg adhering to all road regulations.

Skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Administrative skills

Number skills

Team working

Physical fitness

Valid UK driving licence

Job description

Responsibilities

• Collect and deliver vehicles from/to various locations including customer home addresses, holding garages, police pounds, and company yards.
• Disconnect low-voltage batteries where possible before loading onto transporters, following the battery disconnection process for vehicles placed onto the PEAK.
• Review daily workload, ensuring all relevant information and checks are attached and completed correctly. Consider vehicle type (height, weight, dimensions), order of collections/deliveries, and any specific time constraints to determine the most effective route while observing low bridges and weight restrictions.
• Complete the driver's daily vehicle checks on the PDA and advise the transport manager of any defects that require correction before the vehicle can be driven safely, including accidents, breakdowns, or any other events affecting operating schedules.
• Load, secure, and unload vehicles, using a forklift if required, winches, ratchets, straps, or chains in accordance with company standards for security and safety.
• Use a measuring stick to determine vehicle and load height and record this on the cab height indicator.
• Work in all types of weather and at heights.
• Keep up to date and comply with all working time directives, driving time regulations, the company driver's manual, and route restrictions.
• Drive safely and courteously at all times, completing tachograph entries and defect records, accident reports, and any other required documentation for driving, collections, and deliveries.
• Ensure all payment transactions are completed accurately, retaining the relevant documentation for the Transport Admin Team.
• Keep the company's PDA, fuel card, and credit card secure and safe at all times.
• Obtain relevant signatures, manage the collection, safekeeping, and delivery of keys, belongings, documents, payments, etc., that are integral to the normal operating schedule.
• Obtain photographic evidence of vehicles and damage in accordance with agreed standards and procedures.
• Ensure that vehicles are kept in a clean condition, both internally and externally, and deliver vehicles for scheduled services or repairs as advised by the transport department.
• Liaise with customers in a courteous and professional manner.
• Observe and adhere to relevant health, safety, environment, and quality requirements when operating at other premises visited during the working day.
• Report any accidents or damage promptly and in compliance with the company's accident reporting procedures.
• Report any endorsements on the driving licence and keep the licence, driver's card, and CPC up to date.
• Prepare a fixed-axle vehicle over 3500 kg in weight for the planned daily workload. This includes checking the cab, fluid levels, and performing a general inspection.
• Monitor charge or fuel levels of the vehicle to meet the daily requirements of the urban schedule.
• Monitor the vehicle for defects.
• Co‑ordinate own work with others to meet business priorities.
• Apply protections, manual handling, and mechanical aids when loading or off‑loading goods.
• Prepare, position, and secure goods appropriate for the goods type, vehicle type, and urban conditions.
• Manage goods in transit, checking seals for signs of damage and leaks.
• Plan and/or adapt a driving route to meet contractual arrangements, including single and multiple urban deliveries or collections.
• Drive fixed‑axle vehicles over 3500 kg considering all relevant factors, including vehicle type, road surface, goods, environmental conditions, and vulnerable road users and pedestrians.
• Use on‑board electronic systems in line with operating procedures.
• Respond and adapt to urban driving incidents, accidents, roadworks, and hazards.
• Manoeuvre fixed‑axle vehicles over 3500 kg on site, for example at a customer driveway, building site, or recycling centre.
• Perform dynamic risk assessment of a site and take remedial action where necessary, such as adjusting or aborting a delivery or collection due to safety issues.
• Manage relationships that enable successful urban delivery, collection, and on‑site contracts.
• Adapt communication style to meet the needs of the audience.
• Utilise available IT systems to manage data relating to the delivery/collection contract.
• Complete contractual obligations on site, for example installing white goods in a home or removing waste and leaving the site to the expected standard.
• Brief the customer on the technical specifications of the delivery, collection or installation, answering questions and demonstrating how a product works.
• Adjust the services provided in response to customer requirements within the limits of the role.
• Comply with relevant legislation and regulation, both when driving and on site.
• Once completed, you will achieve a role as HGV Cat C Driver.

Skills and Qualifications

• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Number skills
• Team working
• Physical fitness
• Valid UK driving licence

Apprenticeship Details

The apprenticeship can be adjusted to reflect what you already know. Share if you have other relevant qualifications and industry experience.

About IAA UK Auctions

IAA UK Auctions is a leading global digital marketplace connecting vehicle buyers and sellers. Leveraging leading‑edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total‑loss, damaged and low‑value vehicles. IAA serves a global buyer base – located in over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet leasing companies, rental car companies, and charitable organisations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximising vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.