HGV Breakdown and Service Advisor

DPDgroup; Hinckley; On-site; GBP 25,000 - 35,000; Full time

Job summary

A national delivery service provider in the UK is seeking an HGV Breakdown and Service Advisor. The role involves managing HGV maintenance schedules, providing administrative support to the HGV Department, and ensuring compliance with safety inspections. Ideal candidates will possess excellent administration skills and a high standard of computer literacy. The position offers a competitive package along with various employee benefits.

Benefits

Holiday trading

Enhanced maternity and paternity package

Free onsite car parking

Health Kiosks at locations

Discounted shopping

Milestone Days off

Free eye tests and support for glasses

Qualifications

• Excellent administration skills in a fast-paced environment.
• Ability to manage workload and time effectively.
• Demonstrate core values of Passion, Respect, Honesty, Flexibility, Caring and Accountability.

Responsibilities

• Manage the maintenance schedule and bookings for all externally maintained HGVs.
• Ensure all planned maintenance occurs within legal time limits.
• Provide administrative support to the wider HGV Department.
• Handle inbound/outbound calls regarding vehicle faults.

Skills

Computer literacy with Google Suite / Microsoft Office

Excellent communication skills

Attention to detail

Team player

Job description

Job Description

We are currently recruiting for an experienced and highly motivated HGV Breakdown and Service Advisor to join our highly skilled HGV Department.

Key Tasks / Areas of Responsibility

• To ensure that externally maintained vehicles and trailers are kept in a fit and roadworthy condition in accordance with the relevant legislation.
• Where any form of maintenance is contracted out, to ensure that contracts include all relevant requirements of operator licensing, that facilities are adequate, staff competent and that regular compliance audits are undertaken;
• To ensure all agreed criteria and KPIs contained within the Service Level Agreement are adhered to. To manage external repairers to ensure VOR levels within the agreed parameters.
• As required by the National HGV Maintenance Manager, to be responsible for aspects of the HGV External R&M P&L.

Managing the maintenance schedule and bookings for all externally maintained HGVs :

• To ensure all planned maintenance occurs within the legal time limit (e.g. correct ISO week for Safety Inspections).
• To liaise with maintenance contractors, manufacturers, hire companies and dealers, as might be appropriate and to make certain vehicles and trailers are subjected to regular safety inspections and serviced in accordance with manufacturer recommendations and manage the legal maintenance agreement and contractual SLA with those contractors.
• Once bookings are confirmed, to ensure the relevant Operator (Transport Department or Depot) is made aware so they can facilitate the maintenance.
• To check all maintenance documents (e.g. Inspection Sheets) and complete them to the standard required by the relevant legislation (e.g. GTMR).
• To support a robust ‘Driver Reportable Defect’ process, reviewing all maintenance documents for defects that should have been identifiable by a driver and escalating to the relevant Operator.
• To escalate appropriately when a vehicle is likely to become overdue for planned maintenance.

Provide administrative support to the wider HGV Department :

To complete administrative tasks as required by the Head of HGVs or National HGV Maintenance Manager including but not limited to : Ordering of fuel, transferring vehicles on and off Fleet, etc.

Administrative tasks within the department

• Processing supplier invoices
• Issuing PO’s to external repairers
• Chasing external repairer workshops for updates on vehicles to reduce VOR time on vehicles
• Quality check of paperwork from third party scheduled works
• Raising roadworthy / VOR defects following network repairs
• Uploading of scheduled work documents to inhouse datalive system IE MOT, Brake test, Tacho documents
• Inputting mileage readings for compliance purposes

Inbound / Outbound call handling

• Taking inbound / outbound calls from depots / drivers / customers to report faults with vehicles
• Placing jobs with external repairers via phone or portal
• Liaising with external repairers to ensure vehicles are repaired and communicating to the wider business where needed.

Qualifications

About You

As the successful candidate you will demonstrate that you have excellent Administration skills. DPD is a very fast paced business so the ability to manage your workload and time effectively is critical.

• A high standard of computer literacy with a thorough knowledge of Google Suite / Microsoft Office programmes
• Excellent communication skills and the ability to communicate effectively at all levels.
• High attention to detail to produce accurate and quality work
• Proactive and supportive team player.
• Demonstrate the core values of DPD DNA – Passion, Respect, Honesty, Flexibility, Caring and Accountability

Additional Information

About our benefits :

We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award‑winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…

• Holiday trading
• Enhanced maternity and paternity package
• Free life assurance of 4 x salary on joining the pension scheme
• Free onsite car parking for all employees
• Health Kiosks visiting every location
• Discounted shopping from ’s of retailers including up to 5% off supermarket shopping
• Milestone Days off to celebrate with your family and friends
• For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses