Heritage Visitor Experience Manager (Flexible Hours)

National Trust; Isleworth; On-site; GBP 35,000 - 45,000; Full time

Job summary

A prominent heritage conservation organization is seeking a Visitor Experience Manager to enhance visitor engagement at its Osterley Park property. The role requires expertise in managing visitor services within heritage sites, ensuring exceptional visitor satisfaction through high-quality programming. Ideal candidates will have experience in using data to inform practices, as well as leading and developing staff. The position offers a competitive package including a substantial pension scheme, flexible working arrangements, and various employee perks.

Benefits

Substantial pension scheme

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Gym memberships discounts

Flexible working

Qualifications

• Experience in managing visitor services or public engagement in a heritage, museum, or cultural setting.
• Proven ability to use data and feedback to shape inclusive and relevant visitor experiences.
• Experience in leading and developing staff and/or volunteers.

Responsibilities

• Lead visitor engagement programmes including tours, exhibitions, and events.
• Enhance visitor satisfaction through high standards of welcome and interpretation.
• Contribute to shaping the Visitor Experience strategy.

Skills

Visitor services management

Data-driven decision making

Staff leadership

Engaging programme design

Relationship building

Job description

A prominent heritage conservation organization is seeking a Visitor Experience Manager to enhance visitor engagement at its Osterley Park property. The role requires expertise in managing visitor services within heritage sites, ensuring exceptional visitor satisfaction through high-quality programming. Ideal candidates will have experience in using data to inform practices, as well as leading and developing staff. The position offers a competitive package including a substantial pension scheme, flexible working arrangements, and various employee perks.