Helpdesk L2 Engineer - Cisco Partner

Hamilton Barnes; Greater London; On-site; GBP 65,000; Full time

Job summary

A leading technology firm in Greater London seeks an accomplished IT Support Specialist to provide white-glove support for executives in a fast-paced trading environment. The role requires expertise in troubleshooting Windows systems, managing hardware, and implementing innovative IT solutions. Ideal candidates will have a strong track record in high-level IT roles and excellent communication skills. You will enjoy a competitive base salary of up to £65,000, along with medical, dental, and vision benefits.

Benefits

Competitive salary

Medical benefits

Dental benefits

Vision benefits

Qualifications

• Proven experience in high-level IT support environments.
• Ability to manage complex technical problems swiftly.
• Experience in supporting executives and C-suite individuals.

Responsibilities

• Provide IT support in a dynamic trading environment.
• Implement innovative tools to enhance operational efficiency.
• Manage desktop and collaboration tools for global offices.

Skills

White Glove IT support

Windows troubleshooting

Hardware support

Active Directory

Communication skills

Tools

Microsoft SCCM

JAMF Casper

VMWare Horizon View

Job description

Role

Ready to elevate your IT career to the next level?

You’ll be at the forefront of tech support in the heart of London’s Financial District, working on-site with a high-speed trading team. Plus, enjoy monthly trips to Dublin, Ireland.

What you’ll do:

• Provide white‑glove IT support to top‑level individuals, solving desktop, system, and software issues in a dynamic trading environment.
• Implement cutting‑edge solutions, ideas, and tools to tackle complex problems, ensuring seamless operations.
• Manage virtual desktop platforms and streamline communication between Experian offices worldwide.
• Work closely to support Executive / C‑Suite level individuals with desktop, system, and software issues in a high speed trading environment.
• Work closely with internal support groups and external service providers to identify, resolve or coordinate the resolution of Desktop, Laptop, software problems, and issues.
• Proposes new solutions, ideas, tools, and techniques for highly complex problems.
• Supports escalated technical issues from junior team members to solve issues with Windows, Apple, and mobile devices.
• Drive the creation of system imaging & automated software deployments to ensure efficiency & security through tools such as Microsoft SCCM and JAMF Casper.
• Support Virtual Desktop Platform (VDI) on VMWare Horizon View for global contact centers.
• Manages collaboration tool & video conferencing platforms and adds new capabilities to streamline communication between Experian offices.
• May participate in applications beta‑testing.
• Makes recommendations for process improvements and technology changes.
• Communicates issues and incidents to all levels of the organization as required.
• Creates and maintains documents and procedures, with direction from management.
• White Glove experience (Executive / C‑Suite Level).
• Windows Server.
• Active Directory.
• Hardware Support experience (Laptops, desktops, tablets etc.).
• Well‑articulate personality.
• Comfortable working in a high‑speed environment.
• Up to 65k base salary.
• Medical, dental, vision.

You’ll enjoy a competitive base salary of up to $65,000 along with medical, dental, and vision benefits.

If you’re interested in this opportunity, apply here!