Helpdesk Engineer

SSE; Scotland; Hybrid; GBP 30,000 - 46,000; Full time

Job summary

A leading energy company in Scotland is seeking an EMC Engineer to support the remote operation of Building Management Systems. The role involves diagnosing performance issues, managing alarms, and enabling energy optimization. Ideal candidates will have a background in facilities management or technical support, alongside strong customer service skills. Benefits include discounts on healthcare and a range of flexible perks, making this position a great opportunity in a dynamic sector focused on sustainability.

Benefits

Discounts on private healthcare

Gym memberships

Wellbeing benefits

Interest-free loans on tech and transport

Qualifications

• Strong background in facilities management or technical helpdesk operations.
• Experience in customer-facing roles within technical environments.
• Investigative nature with troubleshooting skills.

Responsibilities

• Investigate alarms and system faults remotely to maintain performance.
• Monitor and maintain remote building connections for operational reliability.
• Configure and onboard new customer sites.

Skills

Facilities management

Technical helpdesk operations

Customer service

Job description

Base Location

Motherwell / Glasgow

Salary

£30,600 - £46,000 + performance-related bonus + a range of benefits to support your finances, wellbeing and family.

Working Pattern

Permanent | Full Time | Flexible First options available

The role

As an EMC Engineer within the Energy Management Centre (EMC), you will support the remote operation of Building Management Systems (BMS) across a diverse commercial portfolio. Your role focuses on diagnosing performance issues, managing alarms, and enabling energy optimisation through technical insight and customer engagement. You'll provide technical support by assessing customer queries, prioritising issues, and delivering clear, professional communication through written and verbal channels.

This position is ideal for individuals with transferable skills from Facilities Management, Building Services or Technical Support roles, offering structured development and exposure to digital building controls.

You will

• Investigate alarms and system faults remotely, applying diagnostics and corrective actions to maintain performance and compliance with service expectations.
• Monitor and maintain remote building connections, proactively resolving infrastructure issues to ensure uninterrupted service and operational reliability.
• Configure and onboard new customer sites remotely, ensuring secure connections and accurate setup aligned with contract scope and technical standard.
• Support and mentor Technicians and attend meetings as EMC Technical Contact.
• Ensure Security, ISMS and GRPR standards, procedures and guidelines are followed and implemented as per company guidelines and requirements.

You have

• A strong background in facilities management / technical helpdesk operations, complemented by experience in customer-facing roles within technical environments.
• Previous exposure to Building Management Systems and energy performance, with a solid foundation in both technical and service-oriented disciplines.
• An investigative nature, capable of troubleshooting faults and applying structured thinking to resolve problems.
• The ability to prioritise tasks, manage workload independently, and adapt to new technologies or changing demands.
• A strong work ethic, a genuine desire to deliver excellent service and the ability to build rapport with customers and field engineers.

About SSE

SSE has a bold ambition – to be a leading energy company in a net zero world. We're investing around £10 million a day in homegrown energy to help power a cleaner, more secure future. Our investment will see us build the world's largest offshore wind farm and transform the grid to deliver greener electricity to millions.

We are one of the largest BEMS suppliers in the UK – a top 3 Honeywell Trend Technology Partner, and the first Siemens Master Partner. We love being a market leader and topping out some outstanding projects to the very highest of standards - on time and within budget!

Working alongside our colleagues in SSE we provide some of the most critical building control and energy generation services required by a zero‑carbon world, enabling our customers to achieve their sustainability targets.

Flexible benefits to fit your life

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest‑free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact Andy on [e-mail] / 01738 340826 to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.

Ready to apply?

Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.