Helpdesk Co-ordinator

300 North Limited; Morley; On-site; GBP 25,000 - 30,000; Full time

Job summary

A growing facilities management company in Leeds is looking for a Helpdesk Coordinator to manage various helpdesk tasks and ensure effective communication with engineers and subcontractors. This role requires an organised and proactive individual who can thrive under pressure, maintaining compliance and accurate records. Benefits include 28 days of holiday, paid birthday leave, and additional leave based on service. Experience in FM or helpdesk might be beneficial but is not essential.

Benefits

28 days holiday (including bank holidays)

Paid birthday leave

Additional holiday for each year of service

One paid wellbeing hour per week

Qualifications

• Experience in FM, maintenance, or helpdesk is beneficial but not essential.
• Must be a self-starter who takes accountability.
• Direct and organised individual needed.

Responsibilities

• Handle incoming helpdesk queries via phone, email, and CAFM.
• Log and coordinate reactive and planned maintenance works.
• Liaise with engineers and subcontractors.
• Support scheduling, invoicing, and general FM administration.
• Maintain accurate records for compliance and reporting.
• Take ownership of jobs from start to finish.

Skills

Organised

Proactive

Comfortable working under pressure

Confident using systems and AI technology

Job description

Helpdesk Coordinator - Facilities Management

Location: Leeds - LS1 (office-based - no parking)

Salary: £25,000 - £30,000

Hours: Monday-Friday, 8:30 am - 5:00 pm (37.5 hours)

Our client, an expanding FM business, is growing its helpdesk team as part of a wider restructure driven by continued growth and new contract wins. This is a hands‑on role for someone who thrives in a fast‑paced FM environment where no two days are the same.

Role

• Handle incoming helpdesk queries via phone, email and CAFM
• Log and coordinate reactive and planned maintenance works
• Liaise with engineers and subcontractors
• Support scheduling, invoicing and general FM administration
• Maintain accurate records for compliance and reporting
• Take ownership of jobs from start to finish

Person

• Direct, organised and proactive
• Comfortable working under pressure
• A self‑starter who takes accountability
• Confident using systems and AI technology
• FM, maintenance or helpdesk experience beneficial but not essential

Benefits

• 28 days holiday (including bank holidays)
• Paid birthday leave (if it falls on a weekday)
• Additional holiday for each year of service after two years
• One paid wellbeing hour per week

To apply for this role, please send your CV to (url removed)