Helpdesk Administrator

Blue Arrow; Sunderland; On-site; GBP 40,000 - 60,000; Part time

Job summary

A recruitment agency is seeking a Helpdesk Administrator in Sunderland. This temporary, part-time role involves answering calls, logging queries, and providing administrative support. Candidates must have strong communication skills and attention to detail. Ideal for someone looking to contribute proactively and effectively within a supportive environment.

Benefits

Holiday pay

Training provided

Qualifications

• Excellent telephone manner is required.
• Must be proactive and capable of logging calls.
• Students cannot apply due to set working hours.

Responsibilities

• Answer incoming helpdesk calls.
• Log calls and queries into the IT system.
• Provide data input and administrative support.
• Escalate issues to management when necessary.
• Provide feedback and updates to clients.

Skills

Strong communication skills

Attention to detail

Ability to work independently

Basic IT skills

Job description

Overview

Helpdesk Administrator
Location: Washington Road, Sunderland
Hours: Monday to Friday, 8:00am - 1:00pm
Pay: £12.21 per hour + holiday pay
Start Date: ASAP
Blue Arrow Recruitment is currently seeking a Helpdesk Administrator for a valued client based in Sunderland. This is a temporary, part-time role ideal for someone with strong communication skills and a proactive attitude.

Key Responsibilities

• Answering incoming helpdesk calls
• Logging calls and queries into the IT system (full training provided)
• Data input and administrative support
• Escalating issues to management when necessary
• Providing feedback and updates to clients

Requirements

• Excellent telephone manner and attention to detail
• Ability to work independently and as part of a team
• Basic IT skills (training on internal systems will be provided)
• Please note: Students will not be considered for this role due to set working hours

Please apply by attaching your CV to this advert and one of the team will be in touch to discuss your application further

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

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