Helpdesk Administrator

Nottinghamshire Healthcare NHS Foundation Trust; Retford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare organization is seeking a full-time Helpdesk Administrator at Rampton Hospital. This role involves being the first point of contact for maintenance requests and providing excellent customer service. Ideal candidates should have strong administrative skills and experience with CAFM systems. Join a team that values health and wellbeing and offers a supportive work environment.

Qualifications

• Experience using CAFM systems for recording and tracking maintenance requests.
• Ability to handle multiple tasks and provide timely updates.

Responsibilities

• Provide proactive service to customers requesting jobs through various methods.
• Assist with administrative work to support the Department.
• Record accurate details of all maintenance requests using the CAFM system.

Skills

Strong administrative skills

Customer-focused approach

Effective communication

Multi-tasking ability

Tools

CAFM systems (e.g., FSI Concept)

Job description

Overview

We have an exciting opportunity for a full-time Helpdesk Administrator to join our busy team in the Estates department based at Rampton Hospital. The post holder will form part of the existing Helpdesk team and will be the first point of contact for all calls received from Trust staff, external customers and contractors regarding the reporting of maintenance requirements within the Forensic settings, which can include maintenance repairs, transport, portering jobs and room bookings.

Responsibilities

• Provide a friendly and proactive service to customers requesting jobs through a variety of communication methods (email, telephone, and face to face).
• Assist with general administrative work to support the Department, including monitoring of contractors and raising purchase orders relating to their work.
• Record accurate details of all maintenance requests using the CAFM system (FSI Concept) and manage updates on issue/job progress, ensuring callers are reassured that their job will be dealt with in a timely manner and that details are correctly passed to the appropriate team for action.

Requirements

• Strong administrative skills and a customer-focused approach.
• Experience using CAFM systems (e.g., FSI Concept) for recording and tracking maintenance requests.
• Ability to handle multiple tasks, communicate effectively, and provide timely updates to stakeholders.

Interview Details

Interviews to be held on 27th and 29th October 2025.

About the Trust

TeamNottsHC comprises over 11,000 dedicated colleagues who MakeADifference every day. We deliver mental health, community health, forensic, and offender healthcare services across multiple counties and sites. We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We offer employee networks and a focus on health and wellbeing and inclusivity.

Contacts

For further details / informal visits contact: Name: Lezley Walker
Job title: PA/Helpdesk Supervisor
Email: [e-mail]
Telephone: [phone]