Helpdesk Administrator

Churchill Services; Greater London; On-site; GBP 26,000 - 28,000; Full time

Job summary

A leading service provider in the UK is seeking an experienced Helpdesk Administrator based in Orpington, Kent, to provide exceptional administrative support to the Operational team. The ideal candidate will possess strong IT skills, particularly in MS Excel, and effective communication abilities. Responsibilities include managing client requests, CRM updates, and producing reports. This role offers numerous employee perks including generous holiday allowance, training opportunities, and health support.

Benefits

33 days holiday including bank holidays

Company sick pay

24/7 GP access

Two paid volunteering days per year

Exclusive perks and discounts

Ongoing training and development

Recognition and rewards

Qualifications

• Demonstrated ability to deliver administrative support in a busy environment.
• Strong communication skills to engage with all levels of stakeholders.
• Competence in Microsoft Office packages, including Excel and Word.

Responsibilities

• Co-ordinate and respond to all internal and external client requests.
• Update CRM with client requests and maintain follow-up records.
• Handle client complaints promptly and efficiently.
• Co-ordinate booking of planned and reactive works.
• Prepare required client and internal performance reports.

Skills

Administration experience

Communication skills

Time management

IT skills including MS Excel

Problem-solving

Tools

CRM software

Microsoft Office

Job description

Based in Orpington, Kent

£26,000 - £28,000 per annum dependent on experience

Our Chequers division are looking for an experienced Helpdesk Administrator to deliver administrative support to the Operational team. You will deliver the highest levels of customer service to internal and external clients, ensuring a smooth running of our contracts.

Do you have previous administration experience? Are you confident in speaking with all levels of stakeholders? Do you have strong IT skills including MS Excel?

As Helpdesk Administrator, you will be :

• Co-ordinating and responding to all internal and external client requests under our SLA.
• Updating our CRM and internal systems with all client requests, ensuring notes are updated from request to follow-up calls through to resolution.
• Handling client complaints promptly and efficiently, ensuring the client is always kept informed and satisfied with the resolution.
• Co-ordinating the booking of all planned and reactive works including setting up new sites with sub-contractors, handling queries, quotes and raising invoices.
• Creating the required client reports as well as internal performance reports.

As Helpdesk Administrator, you’ll have :

• Great communication with demonstratable administration experience
• Efficient time management with the ability to work under pressure and meet deadlines.
• Excellent presentation skills for all correspondence – client emails, letters, management reports.
• Computer literacy with the ability to effectively use CRM software programmes and Microsoft Office packages including Excel and Word
• An “investigative” and “can do” approach and attitude to all tasks.

What we offer you

• Employee Ownership – You are part of our success!
• 33 days holiday (including bank holidays)
• Company sick pay
• Maternity and paternity leave support
• 24 / 7 GP access, plus mental health, wellness, financial, and legal support
• Two paid volunteering days per year – Give back to a cause that matters to you
• Exclusive perks and discounts – More than 250 deals available
• Ongoing training and development – From apprenticeships to leadership programs
• Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way
• Recognition and rewards – Celebrating our shining stars all year round

Our Commitment to Inclusion

We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.

Reasonable adjustments

Please let us know if there are any adjustments, we can make to support you during our recruitment process. We’re happy to help...

Please note: Security clearance (DBS) is required for this role