Help Desk Analyst

TRIA; England; On-site; GBP 30,000 - 38,000; Full time

Job summary

A market-leading organisation in the United Kingdom is seeking a Helpdesk Analyst to provide first-line IT support in their London office. The role involves managing service desk tickets, user onboarding, and supporting AV technology. Candidates should have experience in IT support and a strong understanding of Microsoft 365. Excellent communication and organisation skills are essential, and the position requires on-site work Monday through Friday.

Benefits

Benefits

Qualifications

• Previous experience in IT support, especially in AV environments.
• Familiarity with Microsoft 365 is essential.
• Excellent communication and organisational skills required.

Responsibilities

• Deliver day-to-day first-line IT support.
• Manage service desk tickets and support user onboarding.
• Provide hands-on support for AV and video conferencing technology.

Skills

First-line IT & AV support experience

Microsoft 365 (Teams, Outlook, SharePoint)

Strong communication

Organisational skills

Job description

Helpdesk Analyst

London - 5 days a week

£30,000 - £38,000 + Benefits

Our client is a market‑leading organisation looking for a Helpdesk Analyst to join their London office. You’ll deliver day‑to‑day first‑line IT support, manage service desk tickets, support user onboarding and device setup, and provide hands‑on support for AV, meeting room and video conferencing technology, including events.

You’ll need previous experience in IT support and AV environments, familiarity with Microsoft 365 and excellent communication and organisational skills. You must be comfortable working independently and capable of delivering a high standard of technical support.

Key Skills:

• First‑line IT & AV support experience
• Microsoft 365 (Teams, Outlook, SharePoint)
• Strong communication and organisation
• Comfortable working 5 days per week on‑site

If you’re interested in learning more, please apply below.