Help desk advisor

Solution Search Limited - Construction; Shirley; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading facilities management company is seeking a skilled Helpdesk Advisor to support internal teams and ensure smooth operations across job sites. The role involves managing help desk processes and providing technical assistance for internal and external users. The ideal candidate has experience in a support role, knowledge of Windows OS and Microsoft 365, and strong troubleshooting skills.

Qualifications

• Proven experience in a Help Desk or Support role.
• Strong knowledge of Windows OS and Microsoft 365.
• Excellent troubleshooting and problem-solving skills.

Responsibilities

• Serve as the first point of contact for users seeking technical assistance.
• Manage help desk processes, scheduling, and resolving issues.

Skills

Help Desk experience

Windows OS knowledge

Microsoft 365 proficiency

Troubleshooting skills

Problem-solving abilities

Organizational skills

Communication skills

Ability to prioritize tasks

Experience in construction industry

Job description

Leading Facilities Management and Construction company delivering high-quality services across commercial, industrial, and public sector projects seek a skilled and proactive Helpdesk Advisor to support their internal teams and ensure the smooth operation across multiple job sites and offices.

You will serve as the first point of contact for internal and external users seeking technical assistance. You will be responsible for managing help desk processess including scheduling and resolving issues to conclusion including those on construction sites

You will ideally have:

• Proven experience in a Help Desk or Support role .

• Strong knowledge of Windows OS, Microsoft 365

• Experience supporting remote and field-based users.

• Excellent troubleshooting and problem-solving skills.

• Strong organizational and communication abilities.

• Ability to work independently and prioritize tasks effectively.

• Experience in the construction or facilities management industry (ideally but not essential)

Monday to Friday 8am to 5pm - I hr lunch