Helicopter Mission Systems Field Service Representative - KSA

Leonardo; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading aerospace and defense company seeks a Field Service Representative to ensure the functionality of avionics systems on helicopters. The role involves providing technical support, troubleshooting issues, and maintaining effective relationships with customers. Essential qualifications include engineering experience with aircraft and a full UK driving license. Benefits include a competitive salary and various allowances. This role is based in Saudi Arabia, offering a valuable opportunity in a growing field.

Benefits

Competitive tax-free salary

Medical and dental insurance

Accommodation in a gated community

25 days paid annual leave

Company mobile phone and internet provision

Qualifications

• Experience with Electronic Surveillance Measures (ESM) or Electronic Countermeasures (ECM)
• Practical mission-systems experience
• Knowledge of RF principles and advanced radar theory

Responsibilities

• Provide technical expertise on defensive aids systems installed on helicopters.
• Diagnose and rectify faults on ESM and ECM equipment.
• Support customer in managing and analysing flight-recorded data.

Skills

Experience working in an engineering capacity with aircraft or in an aircraft maintenance environment

Customer-focused mindset

Clear communication skills

Flexibility to work shifts

Education

Full UK Category B driving licence

HNC or equivalent in Electrical or Electronic Engineering

Job description

Overview

Job Description : Mission : Ensure the proper functioning of client products, solving on site issues as after sales service. Leonardo is seeking a mission systems focused Field Service Representative (FSR) to join Leonardo Saudi Arabia Ltd (LDOS) as part of a team based in the Kingdom of Saudi Arabia (KSA). In this role you will provide direct support related to the operational aspects of the avionics equipment installed on the customer’s helicopters operating in KSA.

Responsibilities

• Providing technical expertise on mission systems related to the defensive aids system (DAS) installed on the helicopters, supporting the customer in troubleshooting and resolving technical issues
• Diagnosing and rectifying faults on the Electronic Surveillance Measures (ESM) and Electronic Countermeasures (ECM) equipment
• Generating electronic warfare libraries (including radar warning receiver, chaff and flare dispensing, audio alerts and symbology) using dedicated tools
• Supporting the customer in the procedural use of on-board systems
• Assisting the customer in managing and analysing flight-recorded data downloaded into mission debriefing files for use in future missions
• Providing technical support for on-board DAS training delivered to pilots, including the use of in-flight training tools
• Ensuring all work complies with company policies, site-specific governance, and applicable legislation
• Building and maintaining effective working relationships with the customer, prime contractor and other partner organisations
• Maintaining all required training, authorisations, and documentation (e.g. vaccinations, passports, visas) to ensure ongoing eligibility to perform the role
• Supporting the customer’s operational requirements as needed

Essential qualifications

• Experience working in an engineering capacity with aircraft and / or in an aircraft maintenance environment
• A customer-focused mindset that balances customer priorities with business needs
• The ability to communicate clearly, professionally, and without ambiguity to a diverse range of customers and stakeholders across different levels of seniority and cultural backgrounds.
• A full UK Category B driving licence
• The flexibility to work shifts — primarily day shifts, with occasional alternative shifts by management agreement

Desirable qualifications

• Experience working with Electronic Surveillance Measures (ESM) and / or Electronic Countermeasures (ECM) equipment at Maintenance Levels 1 and 2 (ML1 and ML2)
• Practical mission-systems experience — from preparing pre-flight messages and generating electronic warfare libraries to analysing mission data for future operations
• Knowledge of RF principles and advanced radar theory
• An HNC (or equivalent qualification) in Electrical or Electronic Engineering
• Experience working on military helicopters
• Experience operating in offsite locations, such as customer facilities or remote support environments
• You don’t need to have specialist product domain knowledge — you’ll be supported by a strong team dedicated to helping you learn and develop in this area.

Additional information

This is not an exhaustive list, and we are keen to hear from you even if you might not have experience in all the above. The most important skill is a good attitude and willingness to learn.

This role is subject to pre-employment screening in line with the UK Government’s Baseline Personnel Security Standard (BPSS). An additional range of Personnel Security Controls referred to as National Security Vetting (NSV) apply, this includes meeting the eligibility requirements for The Security Check (SC). For more information and guidance please visit :

At Leonardo and LDOS, our people are at the heart of everything we do. We offer a comprehensive, company-funded benefits package that supports your wellbeing, career development, and work–life balance. Whether you're looking to grow professionally, care for your health, or plan for the future, we’re here to help you thrive.

Benefits

• A competitive tax-free salary
• A settling in allowance of 2 months Home Based Salary (HBS)
• KSA (Tawuniya) and International (Allianz) Medical and emergency dental insurance provided
• Accommodation in a ‘gated’ community with extensive amenities (free gym membership, swimming and leisure pools, on-site convenience store, hairdresser, restaurant, etc.)
• Access to a task vehicle
• Competitive Annual Personal Travel Fund provided
• Generous, 25 days paid annual leave, plus Saudi Holidays (Eid Al Fitr (4 days), Founders Day 22nd Feb (1 day), Saudi National Day 23rd Sep (1 day) and Eid Al Adha (4 days))
• End of service award in accordance with Saudi Labour Law
• Company provided mobile phone and home internet provision

Leonardo is a global leader in Aerospace, Defence, and Security. Headquartered in Italy, we employ over 53,000 people worldwide including 8,500 across 9 sites in the UK. Our employees are not just part of a team—they are key contributors to shaping innovation, advancing technology, and enhancing global safety.

At Leonardo we are committed to building an inclusive, accessible, and welcoming workplace. We believe that a diverse workforce sparks creativity, drives innovation, and leads to better outcomes for our people and our customers. If you have any accessibility requirements to support you during the recruitment process, just let us know.

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