Hearing Care Assistant

Scrivens Opticians & Hearing Care; East Grinstead; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare service provider in East Grinstead is seeking a Hearing Care Assistant to support Audiologists and deliver exceptional customer service. This varied role involves assisting with hearing screenings, advising on hearing aid maintenance, and providing ongoing support to customers. Ideal candidates are compassionate, organised, and willing to learn. Competitive salary and benefits included.

Benefits

Flexible working patterns

28 days annual leave

Generous staff discount scheme

Qualifications

• Friendly and patient-focused approach to customer service.
• Willingness to learn and undergo training.
• Full clean driving licence is essential.

Responsibilities

• Assist with hearing screening and pre-consultation procedures.
• Support Audiologists during hearing tests and fittings.
• Provide ongoing customer support and maintenance advice.

Skills

Excellent communication skills

Organisational abilities

Problem-solving skills

Technical confidence

Team player

Job description

Overview

As a Hearing Care Assistant at Scrivens Opticians & Hearing Care, you'll play a key role in delivering outstanding customer service and supporting our Audiologists in providing high-quality hearing care. You'll be the friendly face our customers rely on - from initial consultation to aftercare. This is a rewarding and varied role, ideal for someone who is compassionate, organised and passionate about making a difference in people's lives.

Responsibilities

• Assist with hearing screening and pre-consultation procedures
• Support Audiologists during hearing tests and fittings
• Provide advice on hearing aid care, maintenance and use
• Deliver ongoing customer support including follow-up appointments and adjustments
• Maintain accurate customer records and handle administrative tasks
• Contribute to the day-to-day smooth running of the hearing care service in-branch and medical centres
• Stay informed about hearing care products and developments

Qualifications

• Friendly, patient-focused approach and excellent communication skills
• Strong organisational and problem-solving abilities
• Willing to learn and undergo training; while previous experience is a bonus, it is not essential
• Confidence in using technology and handling equipment
• Flexible and supportive team player who contributes positively to the workplace
• Full clean driving licence is essential as this is a mobile role

Benefits

• A supportive, family-run working environment
• Flexible working patterns
• Competitive salary and benefits
• Opportunities to work across both hearing and optical services
• 28 days annual leave including bank holidays (pro-rata)
• Generous staff discount scheme