Healthy Family Team Receptionist

HCRG Care Group; Chelmsford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A community health services provider in Chelmsford is seeking a Healthy Family Team Receptionist to be the first point of contact for clients entering the Family Hub. This role is essential in creating a supportive environment for families, assisting with operations, and managing administrative tasks. Key responsibilities include handling communications, maintaining records, and providing IT support. The ideal candidate will possess strong interpersonal skills and be organized, making a difference in their community while enjoying various benefits, including a starting salary of £23,875 and access to a pension scheme.

Benefits

Group pension access

Free beverages

Discount membership

Access to wages as earned

Mental and physical wellbeing support

Continuing professional development opportunities

Qualifications

• General office experience handling sensitive and confidential information.
• Experience with diary management.
• Familiarity with office administration and patient needs.

Responsibilities

• Produce SystmOne reports and complete administrative tasks.
• Support administration functions across Essex.
• Professionally handle sensitive communications with clients.

Skills

Strong numeracy and literacy skills

Competent in IT

Excellent interpersonal skills

Organizational skills

Attention to detail

Professional telephone manner

Education

ECDL or equivalent qualification

Tools

Microsoft Office

SystmOne

Job description

Join HCRG Care Group as a Healthy Family Team Receptionist, where you will be the friendly first point of contact for clients entering our Family Hub. Your role will be essential in creating a positive experience for families, guiding them to ensure their needs are met and they feel supported every step of the way. As the face of our Family Hub, you'll play a key role in ensuring the smooth running of the site, assisting the Healthy Family Team Lead with day‑to‑day operations. Your responsibilities will include setting up meetings, reporting maintenance issues, and providing front‑of‑house coverage. Additionally, you'll be part of our wider Single Point of Contact (SPOC) team, offering vital administrative support to the Healthy Family Team. From communicating with the public and managing correspondence to updating client records in the Systm1 database, your work will support a multidisciplinary service dedicated to improving the lives of children and families. If you're organised, compassionate, and enjoy making a difference in your community, we'd love for you to join our team.

Responsibilities

• Produce SystmOne reports and complete administrative tasks using Microsoft Office.
• Support administration functions across Essex, adapting to different posts as needed.
• Maintain electronic records safely and accurately, adhering to procedures.
• Professionally handle sensitive communications with clients, staff, and agencies via email, phone, and face‑to‑face.
• Process safeguarding and vulnerable patient reports, allocate assessments, and manage practitioner tasks.
• Oversee colleague ledgers, allocate visits, and ensure duty rotas are covered.
• Maintain accurate data for KPI reporting, including managing duplicate records and updating client information.
• Provide IT support, including SystmOne training, and assist with technical issues.
• Manage reception duties, stock supplies, raise purchase orders, and arrange/co‑coordinate meetings.
• Compile information for performance and KPI reports, ensuring timely submission.
• Provide mobile site coverage, monitor communications, and update websites and social media.
• Handle stock management, including orders, stock takes, and equipment movement between sites.
• Verify suppliers, manage mailboxes, and perform manual handling of items as needed.

Skills and Abilities

• Strong numeracy and literacy skills.
• Competent in IT, including Word, Outlook, and Excel.
• Excellent interpersonal, organizational, and time management skills.
• Attention to detail with the ability to prioritize workload and work independently.
• Professional telephone manner and ability to maintain confidentiality.

Experience

• General office experience handling sensitive and confidential information.
• Proficient in Microsoft Office, including diary management.

Knowledge and Understanding

• Familiarity with office administration, equipment, and Information Governance.
• Awareness of Health & Safety and patient needs within the NHS.

Personal Attributes

• Team player, adaptable, flexible, reliable, and quick to learn.
• Ability to multitask and work effectively under pressure.
• Holds a valid driver's license.

Desirable

• ECDL or equivalent qualification.
• Experience with SystmOne.

Benefits

• A salary of £23,875 with access to our group pension.
• Free tea, coffee and milk at your base location.
• Membership of My Reward Hub, giving you access to discounts on everyday purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you.
• Access to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high interest rates.
• Online and face‑to‑face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post‑trauma support, legal, debt and life management help, as well career coaching and counselling.
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our 'Outstanding' learning and development team, The Learning Enterprise.
• An open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care – backed up by at least £100,000 of ringfenced innovation funding each year. Salary HCRG Band 3 Starting salary of £23,875 plus Group Pension.

Company Overview

Established in 2006, we are one of the UK's leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year – guided by our simple values: we care, we think, we do. We're committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We're a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.

We change lives by transforming health and care.