Healthcare Science Assistant (Audiology)

Cwm Taf Morgannwg University Health Board; Wales; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

An NHS Health Board in Wales is seeking a Healthcare Science Assistant (Audiology) to join their adult audiology department. The role involves providing daily hearing aid repair services, conducting assessments, and maintaining patient records. Candidates should possess excellent communication skills, relevant qualifications, and a willingness to interact with patients from diverse backgrounds. This full-time position supports career growth within a friendly and dedicated team, contributing to patient care across various locations.

Benefits

Generous leave

Flexible work schedules

Access to ongoing learning and development

Qualifications

• Basic knowledge of physiology.
• Basic knowledge of physics.
• Experience of customer care.

Responsibilities

• Interact effectively with patients and the public.
• Perform electroacoustic and listening checks on hearing aids.
• Carry out clerical tasks including sending appointment letters.
• Provide information on hearing aids maintenance.
• Ensure infection control protocols are followed.

Skills

Excellent interpersonal and communication skills

Ability to work under own initiative

Team player

Excellent command of English language

Welsh Language Skills (Level 3 and above)

Education

Good level of general education to GCSE level

NVQ Level III or equivalent

Job description

Healthcare Science Assistant (Audiology)

The closing date is 28 December 2025

We are looking for an assistant audiologist to join our adult audiology department at Cwm Taf Morgannwg Health Board.

The successful candidate will have excellent interpersonal and communication skills, be positive and motivated, will show initiative and take a forward-thinking approach to achieving goals, and working within a multi-disciplinary team. This post involves the provision of daily hearing aid repair services, often in very busy clinics. You will be trained to service and repair hearing aids, as well as provide counselling on use of hearing aids, assistive listening devices and communication tactics. You will assist with stock control, ordering, and general administrative duties.

The postholder will be based at Princess of Wales, Bridgend but will be expected to travel regularly across sites to deliver services, as needed.

This is a full-time role, Monday‑Friday. This role could form a job share, so we would encourage those who want part‑time hours to apply. Exact working hours to be agreed on successful application.

Main duties of the job

To interact and communicate effectively with patients and members of the public of all ages that have varying degrees of hearing or sensory impairment, be terminally ill or have learning or mental health difficulties. This will always require consideration and awareness of their specific needs and will require significant emotional effort.

To carry out a range of clerical tasks on a day‑to‑day basis. This will include sending appointment letters, adding data and updating patients’ records to patient record systems.

To autonomously and actively participate in the hearing aid repair service. This will include performing electroacoustic and listening checks on hearing aids, rectifying faults with hearing aids and taking ear moulds impressions of adult and appropriate paediatric patients.

The post holder will use otoscopy to identify contraindications to safe impression taking. Using specific analytical and judgemental skills, the post holder will determine the most appropriate audiological management pathway.

Welsh Skills Desirable: This post is advertised as Welsh Desirable at Level 3 Speaking/Listening (or ‘B1’ Level if you’ve learnt Welsh as an adult). This doesn’t mean you have to be fluent or able to write long reports in Welsh; it just means being able to hold simple conversations with patients. Have a look at the “Croeso Candidate!” guide attached below for more information.

About us

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales’s largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM’s location offers the best of South Wales, just 20 minutes from Cardiff’s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy—Our Health, Our Future—focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

• We listen, learn, and improve
• We treat everyone with respect
• We work together as one team

CTM employees enjoy benefits including a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you’ll find a welcoming, team-oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

The post holder will utilise specific clinical knowledge and analytical skills to undertake routine assessments to diagnose faults on hearing aids through subjective listening or objective recording and provide action i.e. replacement of faulty hearing aid.

IT skills will be required to provide replacements for the complete range of NHS hearing aids and instruments.

Carry out domiciliary visits to housebound patients and visit patients on hospital wards to carry out basic hearing aid maintenance and servicing, adjustment or Ear Mould impressions.

Provide replacement batteries to the full range of NHS hearing aids and hearing instruments issued from the department.

The post holder is responsible to ensure appropriate infection control is maintained within the department to local and UHB protocol. This may include using appropriate PPE for patient and personal protection.

The post holder is required through acquired knowledge and experience, to provide patients with relevant and appropriate information and instruction on how to use the prescribed hearing aid or hearing instrument to their best advantage. The post holder will also be required to provide information on general maintenance of hearing aids.

Utilising specific clinical, judgment and communication skills, the post holder will autonomously assess the suitability and fit of patients ear moulds and if deemed necessary, refer to qualified audiologists for further specialist opinions. The post holder will be required to utilise specific clinical and decision‑making skills on a daily basis to autonomously provide necessary modifications to ear moulds using appropriate equipment.

This will include the use and handling of drills, grinders and polishers, which will result in exposure to acrylic dust and polishing soap. Thus, it is essential to adhere to the local and / or corporate health and safety policy.

To effectively communicate with clients, visitors, staff and associated colleagues that attend the department or make contact via external sources i.e. telephone, email and utilising highly developed interpersonal skills, effectively communicate with those individuals that may be anxious and/or distressed.

Due to the nature of the role, the post holder will be exposed infrequently to hazardous biological materials, this may include bodily fluids such as blood, discharge and ear wax.

The post holder may be required to transport or move heavy audiological equipment, IT equipment, patients attending the department in wheelchairs, assisting patients whilst walking etc, from one clinical setting to another on a daily basis. The post holder will be aware of manual handling techniques and adhere to UHB policy.

The post holder will be required to utilise specific routine IT skills on a daily basis to access local and organisational patient administration systems, email, IT office packages, internet sites and UHB intranet.

The post holder will be required to provide appointments to those patients who have lost hearing aids and as a result, undertake appropriate administration to ensure that full payment of fees for re‑issue have been made via the hospitals General Office.

Utilising specific judgemental and IT skills, the post holder will be required to transfer written and existing paper files to electronic form, input specific audiological data, test results and assessment outcomes, in addition to updating current electronic records and utilising the departments electronic patient administration system.

Professional Duties

Regularly and routinely be observed completing own duties.

Support trainee audiologists, individuals attending the department on work experience, newly qualified audiologists and colleagues of other professions that attend the department for clinical placement.

Assist staff in clinical audit sessions.

Person Specification

Experience

• Experience of customer care.

Qualifications

• Good level of general education to GCSE level. NVQ Level III or equivalent relevant knowledge and experience.
• Basic knowledge of physiology. Basic knowledge of physics.

Skills

• Excellent command of English language. Communication skills. Interpersonal skills. Team player. Work under own initiative. Excellent communicator.
• Welsh Language Skills (Level 3 and above/B2) are Desirable for this Role.

Other

• To be able to travel between sites in a timely manner.
• Ability to adapt to changing circumstances.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cwm Taf Morgannwg University Health Board.