Healthcare Engagement Lead — NHS & Private Sector Ops

DMC Healthcare; Greater London; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading independent healthcare provider in the UK is seeking a proactive Engagement Manager to enhance engagement across the provider network and operational teams. The role involves client relationship management, ensuring smooth service delivery, and overseeing operational workflows. Ideal candidates will have experience in account management, strong communication skills, and a background in healthcare. Benefits include annual leave, NHS discounts, and opportunities for career development.

Benefits

25 days of annual leave plus bank holidays

NHS Staff Discount Scheme access

Career development pathways

Collaborative culture across teams

Impact on patient care and NHS capacity

Qualifications

• Proven experience in account management or service delivery.
• Confident communicator, engaging with clinical and operational stakeholders.
• Excellent organizational skills with the ability to manage multiple priorities.
• Strong problem-solving mindset and attention to detail.
• Background in healthcare, radiology, or diagnostic services is essential.

Responsibilities

• Act as point of contact for NHS and private sector clients.
• Manage daily operational workflows and turnaround times.
• Prepare client KPI reports and identify workflow improvements.
• Ensure compliance with internal and external quality standards.

Skills

Account management or service delivery

Confident communication

Organizational skills

Problem-solving mindset

Proficiency with Microsoft Office

Background in healthcare, radiology, or diagnostic services

Familiarity with PACS and teleradiology platforms

Experience with NHS clients

Service-level agreements knowledge

Education

Bachelor’s degree or equivalent experience

Job description

A leading independent healthcare provider in the UK is seeking a proactive Engagement Manager to enhance engagement across the provider network and operational teams. The role involves client relationship management, ensuring smooth service delivery, and overseeing operational workflows. Ideal candidates will have experience in account management, strong communication skills, and a background in healthcare. Benefits include annual leave, NHS discounts, and opportunities for career development.