Healthcare Assistant - Ward 1 | Mersey and West Lancashire Teaching Hospitals NHS Trust

St Helens and Knowsley Teaching Hospitals NHS Trust; Sefton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local healthcare trust is seeking a Health Care Assistant to join their dedicated Ward 1 - Escalation Team. The ideal candidate will have excellent communication skills and a genuine care for acutely unwell patients. Responsibilities include delivering compassionate care, supporting patient rehabilitation, and collaborating with a multidisciplinary team. This position offers a chance to work in a supportive environment with a focus on high standards of patient care.

Qualifications

• Ability to deliver compassionate care while maintaining privacy and dignity.
• Good communication skills for engaging with patients and families.
• Capability to assist with daily living activities and use of patient equipment.

Responsibilities

• Deliver compassionate and effective care to patients.
• Support patient rehabilitation and assist with daily living activities.
• Collaborate with multidisciplinary teams to deliver safe care.

Skills

Compassionate care

Excellent communication

Interpersonal skills

Teamwork

Job description

Overview

If you have a caring and compassionate approach, and want to join a motivated, friendly and supportive team, we are keen to hear from you.

An exciting opportunity for Health Care Assistant's has arisen to join our Ward 1 - Escalation Team Department. We require staff who have a genuine interest in helping caring for acutely unwell patients as part of a multi-disciplinary team as well as having excellent communication and interpersonal skills. Ward 1 is a 12 bedded low acuity ward, accepting patients requiring minimal medical intervention.

We pride ourselves on delivering consistently high standards of care for patients and their families to ensure the very best outcomes. Ward 1 works closely with all members of the team to ensure competent safe delivery of care and achievement of specific role dependent duties within your scope of training and competence. We communicate compassionately and effectively with patients and their families whilst maintaining confidentiality. We deliver personal care to patients whilst maintaining their privacy and dignity and support with patient rehabilitation. We provide safe, clean and friendly care and recruit to our SCOPE values.

Responsibilities

• Deliver compassionate and effective care to patients within the scope of training and competence.
• Communicate with patients and their families while maintaining confidentiality.
• Provide personal care, preserving privacy and dignity, and support patient rehabilitation.
• Work with the multidisciplinary team to ensure safe and competent delivery of care and the achievement of role-dependent duties.
• Follow Trust standards, policies and protocols; observe, assess and respond to patients’ needs and escalate concerns as required.
• Support patients with activities of daily living, including mouth care, personal hygiene and toileting, demonstrating person-centred care.
• Safely assist with moving and handling and use of patient equipment (e.g., hoists and wheelchairs) as required.
• Undertake delegated procedures under the supervision of a registered healthcare practitioner within training and competence limits (e.g., patient moving and handling, personal care).
• Support feeding, monitor dietary and fluid intake, and report changes to nursing staff.
• Manage patient property per Trust policy; monitor and order supplies as appropriate.
• Demonstrate duties to new starters and contribute to the learning environment.
• Work in line with Trust policies and procedures; contribute to a safe, healthy working environment.
• Follow duty of care principles and act in the best interest of individuals to prevent harm.
• Collaborate with individuals, carers/families and the wider healthcare team.
• Maintain and develop own skills and knowledge through development activities; prepare for appraisal and participate in annual reviews.
• Participate in team handovers.

About the Trust and Services

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9,000 across 21 sites. We strive to provide Five Star Patient Care. Our services include Acute Care (emergency and maternity services at Whiston, Southport and Ormskirk, and medical/surgical specialties), Primary Care (Marshalls Cross Medical Centre at St Helens Hospital), Community Services (adult community services in St Helens, wheelchair service in Chorley/South Ribble/West Lancashire; inpatient unit at Newton Community Hospital for rehabilitation; Urgent Treatment Centre in St Helens town centre), and Specialist Regional Services (Mersey Regional Burns & Plastic Surgery Unit at Whiston and Spinal Injuries Unit at Southport).

Awards and Qualifications

• Rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS
• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme
• Work as part of a team; duties delegated by the registered healthcare professional.
• Act within the scope of training and competence; know who to ask for help.
• Work within agreed ways of working, policies and protocols.
• Observe and communicate compassionately with individuals, families and health care practitioners while maintaining confidentiality and using tact and empathy.
• Monitor and respond to patients’ needs; escalate to nursing staff as required.
• Organise self in general tasks; deliver patient care with supervision where needed.
• Undertake personal care duties and support activities of daily living as directed.
• Safely deliver care duties including manoeuvring of patient equipment.
• Under supervision, undertake delegated procedures within training and competence limits.
• Record nutritional intake and fluid balance; report changes to nursing staff.
• Ensure patient property is managed per Trust policy and maintain supply levels.
• Demonstrate duties to new starters and contribute to the learning environment.
• Maintain personal development and participate in appraisal.

This advert closes on Tuesday 16 Sep 2025