Healthcare Assistant / Receptionist - Sexual Health

Worcestershire Acute Hospitals NHS Trust; West Midlands Combined Authority; On-site; GBP 24,000 - 27,000; Part time

Job summary

A healthcare provider in West Midlands is seeking a part-time Healthcare Assistant / Receptionist to support patients living with HIV. The role includes providing reception duties, assisting clinical staff, and requires NVQ Level 3 in Direct Care, along with relevant experience. This is a permanent position offering a Band 3 salary within the range of £24,937 to £26,598 per year.

Benefits

Flexible working hours

Supportive working environment

Qualifications

• Previous experience in a caring environment.
• Experience of working within outpatients.
• Previous administration experience.

Responsibilities

• Accompany patients and provide clinical support.
• Take and record patient observations.
• Undertake sexual health screening.
• Cover reception duties and book appointments.

Skills

Communication

Teamwork

Basic computer skills

Flexibility

Ability to work under pressure

Education

NVQ Level 3 in Direct Care

Key Skills literacy/numeracy or equivalent

Venepuncture competencies

Job description

Overview

Healthcare Assistant / Receptionist – Band 3, 15 hours per week. Based at Hereford General Hospital with occasional duties at Worcestershire Royal Hospital. The role supports patients living with HIV and works with the HIV CNS and Consultant to manage a highly complex clinical caseload. Responsibilities include providing reception duties and booking appointments, and supporting the multi-professional team in clinics and patient assessments.

The post holder will work flexibly over 2 days per week, with Thursday clinic duties at Worcestershire Royal Hospital and another day at Hereford Hospital.

Main Duties

• Accompany patients where clinical support is indicated and chaperone as required.
• Take, record and monitor patient observations (blood pressure, pulse, oxygen saturations, temperature, respirations) including NEWS 2 scoring and escalation as indicated.
• Blood glucose monitoring.
• Undertake asymptomatic sexual health screening as directed by the CNS.
• Work within the phlebotomy service when required.
• Cover reception duties and book appointments; answer telephone calls and bleeps and relay messages appropriately.
• Assist in transferring patients using correct manual handling techniques and equipment.
• Greet visitors and manage enquiries; ensure privacy and dignity of patients at all times.
• Maintain health and safety at work; prepare notes (electronic and manual) and assist in preparation of medical/nursing notes for clinics.

Communication And Relationships

Maintain confidentiality and work with staff and patients discreetly. Report concerns to the nurse in charge and participate in ward/department meetings as appropriate. Attend to visitors and ensure safe environment practices.

Clerical And Administrative Duties

• Reception/telephone duties and basic computer skills.
• Stock control and clerical tasks as required; prepare notes for clinics.

Qualifications

Essential

• NVQ Level 3 in Direct Care, or equivalent
• Key Skills literacy/numeracy or equivalent
• Venepuncture competencies

Desirable

• Venepuncture Certificate
• Care certificate
• NVQ Assessor Qualification

Experience

Essential

• Previous experience in a caring environment
• Experience of working within outpatients
• Previous administration experience

Other Requirements

• Ability to undertake manual handling and movement tasks
• Able to travel countywide / cross-sites

Skills and Knowledge

• Able to work independently and as part of a team
• Flexible working capacity
• Able to work under pressure

Disclosure

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a DBS check; details will be provided during the application process.

About Us

Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust providing local and specialised services to Worcestershire, Herefordshire and beyond. The Trust operates from three sites: Kidderminster, Redditch and Worcester. We employ over 7,000 staff who strive to deliver patient-centred care and uphold our values: being open and honest, ensuring people feel cared for, and showing respect to everyone. We are a Timewise accredited flex Positive employer.

Details

Date posted: 16 September 2025
Pay: Agenda for Change Band 3, £24,937 to £26,598 per year
Contract: Permanent
Working pattern: Part-time